AVP Manager - Delivery Management

Job Description As an AVP Project Manager at Moodys, you will play a crucial role in leading the successful delivery of strategic service initiatives across the Service Management function. Your responsibilities will involve end-to-end delivery of Service Management initiatives, maintaining project charters and detailed project plans, creating executive updates, identifying and removing blockers, managing initiative lists, building stakeholder relationships, driving accountability, and ensuring project outcomes support operational excellence and customer satisfaction. **Key Responsibilities:** - Lead end-to-end delivery of Service Management initiatives (e.g. incident problem change automation DR reporting and operational readiness). - Develop and maintain project charters initiative trackers detailed project plans risk logs and leadership dashboards. - Create compelling PowerPoint presentations for executive updates and business storytelling. - Proactively identify and remove blockers to maintain momentum and ensure delivery. - Manage initiative and portfolio lists with transparency into priorities dependencies and progress. - Build strong stakeholder relationships across business and technology teams to drive alignment. - Ensure project outcomes support operational excellence risk reduction and customer satisfaction. - Drive accountability follow-through and execution discipline across all initiatives. The ideal candidate for this role is a proactive driver of outcomes, adept at developing project charters, shaping strategic direction, removing obstacles, building stakeholder confidence, and ensuring meaningful progress through hands-on leadership, strategic thinking, and collaboration. You will also be responsible for creating executive-ready presentations, project plans, and leadership updates that clearly communicate progress, risks, and results - translating technical workstreams into business-relevant impact. **Attributes for Success:** - Self-Starter: Takes initiative and drives progress independently. - Problem-Solver: Navigates ambiguity and removes obstacles. - Collaborator: Builds trust and influences outcomes across teams. - Communicator: Delivers clear, concise, and executive-ready updates. - Doer Mindset: Focused on execution and delivery, not just tracking. About the team: By joining the Technology Services Group (TSG) at Moodys, you will engage in impactful work, collaborating with global teams and contributing to the company's overarching technology strategies. As a key member of the broader Service Management team, you will play a vital role in driving risk mitigation, enhancing service quality, and optimizing operational efficiency. **Qualifications:** - 10 years of experience in project/program management, preferably in ITSM or Technology Operations. - Strong understanding of ITIL or related frameworks (Incident Problem Change CMDB Knowledge End user technology Monitoring Service Automation etc.). - Proven success leading cross-functional projects from inception to delivery. - Excellent communication and presentation skills; able to simplify complex topics for leadership. - Hands-on experience with PowerPoint, Excel, and project management tools (e.g. Smartsheet, Jira, MS Project). - Demonstrated ownership, independence, and results-driven mindset. - Strong stakeholder engagement and relationship-building skills. **Preferred Qualifications:** - ITIL certification or equivalent experience. - Experience with service management platform. - PMP, PgMP, or equivalent certification. - Background in financial services, banking, or large-scale enterprise environments. **Education:** Bachelors degree in information systems, business information technology, computer science, or a technical field is preferred. Moodys is an equal opportunity employer, fostering a culture where everyone feels welcome to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity and passionate about driving impactful change, we encourage you to apply even if you do not meet every single requirement. Your unique skills and perspective may make you a great fit for this role or other open positions at Moodys. As an AVP Project Manager at Moodys, you will play a crucial role in leading the successful delivery of strategic service initiatives across the Service Management function. Your responsibilities will involve end-to-end delivery of Service Management initiatives, maintaining project charters and detailed project plans, creating executive updates, identifying and removing blockers, managing initiative lists, building stakeholder relationships, driving accountability, and ensuring project outcomes support operational excellence and customer satisfaction. **Key Responsibilities:** - Lead end-to-end delivery of Service Management initiatives (e.g. incident problem change automation DR reporting and operational readiness). - Develop an