AVP & Lead, Collections

Strategic ResponsibilitiesManage the team's assigned portfolio and achieve set financial targets in terms of collection, reduction of provisions, IIS and improving the P&L.Managing, motivating and leading a team of professionals, which has a direct and substantial impact on the Bank’s P&L.Lead, manage and direct the assigned team to ensure maximum recoveries and turnarounds by offering and implementing creative financial solutions to assist and support customers.Lead the restructuring negotiations with clients focusing on recovery and turnaround of highly sensitive and difficult cases, including legal action where necessary.Evaluate restructuring, rescheduling, workout or write‑off proposals and recommend them for management approval.Ensure that the collection process is carried out within the framework of code of conduct and keeping the bank’s reputation in mind.Review the collections strategy regularly and train collectors to adjust techniques to changes in legal and economic situation.Ensure capacity planning is in place and load‑balancing is done for the unit.Remain in constant touch with law‑enforcement agencies and external lawyers, keeping the unit updated on any anticipated changes in the legal scenario.Ensure low audit risk rating for the unit.Negotiate and work out the best possible settlement with the customer in a win‑win approach.Set up a strong collection infrastructure for recovery of delinquent accounts through empanelment of external collection agencies locally and internationally.Liaise internally with multiple units (Credit‑CAD‑Paralegal) to ensure completion of process of restructures, reschedules, settlements, and legal formalities.Coordinate with external entities and empanelled property management companies to inquire about the lease details of mortgaged units.Manage front‑end collection team, monitor their performance, updates and number of calls made.Reduce flow rates on front‑end buckets to ensure downward trend in delinquency rate.Manage escalations, complaints, customer queries and meet with customers to enhance resolution, clarify doubts and minimize complaint rates.Ensure compliance with local legal and regulatory requirements; report any developments impacting collection activities or legal actions.Maintain KYC and AML compliance.QualificationsBachelor’s Degree.Minimum of 8+ years of experience in consumer banking with at least 3+ years in a managerial role.#J-18808-Ljbffr