AVP&Lead, Collections

<div><h3>Strategic Responsibilities</h3><ul><li>Manage the team's assigned portfolio and achieve set financial targets in terms of collection, reduction of provisions, IIS and improving the P&L.</li><li>Managing, motivating and leading a team of professionals, which has a direct and substantial impact on the Bank’s P&L.</li><li>Lead, manage and direct the assigned team to ensure maximum recoveries and turnarounds by offering and implementing creative financial solutions to assist and support customers.</li><li>Lead the restructuring negotiations with clients focusing on recovery and turnaround of highly sensitive and difficult cases, including legal action where necessary.</li><li>Evaluate restructuring, rescheduling, workout or write‑off proposals and recommend them for management approval.</li><li>Ensure that the collection process is carried out within the framework of code of conduct and keeping the bank’s reputation in mind.</li><li>Review the collections strategy regularly and train collectors to adjust techniques to changes in legal and economic situation.</li><li>Ensure capacity planning is in place and load‑balancing is done for the unit.</li><li>Remain in constant touch with law‑enforcement agencies and external lawyers, keeping the unit updated on any anticipated changes in the legal scenario.</li><li>Ensure low audit risk rating for the unit.</li><li>Negotiate and work out the best possible settlement with the customer in a win‑win approach.</li><li>Set up a strong collection infrastructure for recovery of delinquent accounts through empanelment of external collection agencies locally and internationally.</li><li>Liaise internally with multiple units (Credit‑CAD‑Paralegal) to ensure completion of process of restructures, reschedules, settlements, and legal formalities.</li><li>Coordinate with external entities and empanelled property management companies to inquire about the lease details of mortgaged units.</li><li>Manage front‑end collection team, monitor their performance, updates and number of calls made.</li><li>Reduce flow rates on front‑end buckets to ensure downward trend in delinquency rate.</li><li>Manage escalations, complaints, customer queries and meet with customers to enhance resolution, clarify doubts and minimize complaint rates.</li><li>Ensure compliance with local legal and regulatory requirements; report any developments impacting collection activities or legal actions.</li><li>Maintain KYC and AML compliance.</li></ul><h3>Qualifications</h3><ul><li>Bachelor’s Degree.</li><li>Minimum of 8+ years of experience in consumer banking with at least 3+ years in a managerial role.</li></ul></div>#J-18808-Ljbffr