Asst. Infrastructure Service Manager

Job Description **Role Overview:** As the Assistant Infrastructure Service Manager at Unilever, your main responsibility will be to ensure resilience and business continuity of the infrastructure landscape. You will play a critical role in maintaining system performance as per business standards, patching/upgrading systems, and aligning with key stakeholders. Your role will involve meticulous planning, coordination with various teams, and ensuring all changes are executed and released on time. **Key Responsibilities:** - **KEC:** - Support the Infra Services Manager in keeping systems up to date with the latest versions based on the baseline provided by the engineering team. - Coordinate with various teams and stakeholders for planning and scheduling changes. - Work closely with the ITM team to ensure changes are planned, scheduled, and approved in advance. - **Cloud Finance Management:** - Conduct financial analysis to identify trends, anomalies, and opportunities for cost optimization. - Provide cost analysis to budget holders and assist with annual budget setting. - Monitor and analyze key performance indicators (KPIs) to track financial performance. - Collaborate with team members to implement operational improvements for financial efficiency. - **Technical Know-How:** - Stay updated with cloud infrastructure knowledge and upgrade skills regularly to adapt to changing technologies. - **Vendor Management:** - Engage with vendor teams for day-to-day operations and drive multiple initiatives. - Focus on incident management, change management, and priority incident resolution. - **Stakeholder Management:** - Interact with resources in multiple geographies and regions to manage business expectations. - Align with service delivery managers of various regions and systems to ensure effective communication and management. **Qualifications Required:** - **Experiences & Qualifications:** - 5 to 8 years of experience in infrastructure management. - **Skills:** - Cloud exposure and certification. - Experience in a 24x7 support environment and stakeholder management. - Basic appreciation of external industry and third parties in Unilever. **Additional Details:** Unilever is a purpose-led business that promotes innovation and believes in business as a force for good. The company encourages curiosity, challenges ideas, and supports employees in making a real impact on the business and the world. Inclusion is at the heart of everything Unilever does, welcoming applicants from all walks of life and creating an environment where everyone can thrive. Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. Please note that all official offers from Unilever are issued only via their Applicant Tracking System (ATS). Verify the authenticity of any offers received from unofficial sources before proceeding. **Role Overview:** As the Assistant Infrastructure Service Manager at Unilever, your main responsibility will be to ensure resilience and business continuity of the infrastructure landscape. You will play a critical role in maintaining system performance as per business standards, patching/upgrading systems, and aligning with key stakeholders. Your role will involve meticulous planning, coordination with various teams, and ensuring all changes are executed and released on time. **Key Responsibilities:** - **KEC:** - Support the Infra Services Manager in keeping systems up to date with the latest versions based on the baseline provided by the engineering team. - Coordinate with various teams and stakeholders for planning and scheduling changes. - Work closely with the ITM team to ensure changes are planned, scheduled, and approved in advance. - **Cloud Finance Management:** - Conduct financial analysis to identify trends, anomalies, and opportunities for cost optimization. - Provide cost analysis to budget holders and assist with annual budget setting. - Monitor and analyze key performance indicators (KPIs) to track financial performance. - Collaborate with team members to implement operational improvements for financial efficiency. - **Technical Know-How:** - Stay updated with cloud infrastructure knowledge and upgrade skills regularly to adapt to changing technologies. - **Vendor Management:** - Engage with vendor teams for day-to-day operations and drive multiple initiatives. - Focus on incident management, change management, and priority incident resolution. - **Stakeholder Management:** - Interact with resources in multiple geographies and regions to manage business expectations. - Align with service delivery managers of various regions and systems to ensure effective communication and management. **Qualifications Required:** - **Experiences & Qualifications:** - 5 to 8 years of experience in infrastructure management. - **Skills:** - Cloud exposure and certification. - Experience in a 24x7 support environ