Associate Service Manager ServiceNow Support

Job Description Role Overview: At Dow, we believe in putting people first and delivering integrity, respect, and safety to our customers, employees, and the planet. As a Service Management Operations Manager in Mumbai, India, you will be a vital part of the Global Service Management team within the Information Technology Services and Support Organization. Your role involves designing, configuring, and implementing new or updated business processes, with a shared accountability for supporting Dow's Global Service Management platform, ServiceNow. You will work towards delivering sustainable solutions through science and collaboration, contributing to industry transformation and shaping the future. Key Responsibilities: - Maintain a high level of ServiceNow technical knowledge and act as a subject matter expert for ServiceNow development and configuration support. - Evaluate and develop new capabilities to meet business requirements and define service deployment strategies. - Build and nurture relationships with service stakeholders and drive adoption of strategic Service Management tools. - Manage multiple tasks to ensure quality, timeliness of deliverables, and client satisfaction. - Lead continuous improvement efforts and meet or exceed client satisfaction goals and SLAs. Qualifications: - Bachelor's degree in IT discipline preferred or a minimum of 8 years of relevant experience. - Degree in Computer Science, Computer Engineering, Information Systems, or related discipline. - 3-4 years of experience supporting an enterprise ServiceNow platform preferred. About Dow Chemical International Pvt Ltd: Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. With a commitment to delivering solutions to customer challenges across various industries, Dow India offers differentiated science-based products and solutions. The company's operations include manufacturing sites, innovation centers, centers of excellence, and commercial offices, with a strong focus on Corporate Social Responsibility initiatives supporting differently-abled individuals, women, and children in communities where it operates. Dow India is dedicated to promoting holistic sustainability and circular economy initiatives, driving societal change through technology expertise and employee volunteerism. Role Overview: At Dow, we believe in putting people first and delivering integrity, respect, and safety to our customers, employees, and the planet. As a Service Management Operations Manager in Mumbai, India, you will be a vital part of the Global Service Management team within the Information Technology Services and Support Organization. Your role involves designing, configuring, and implementing new or updated business processes, with a shared accountability for supporting Dow's Global Service Management platform, ServiceNow. You will work towards delivering sustainable solutions through science and collaboration, contributing to industry transformation and shaping the future. Key Responsibilities: - Maintain a high level of ServiceNow technical knowledge and act as a subject matter expert for ServiceNow development and configuration support. - Evaluate and develop new capabilities to meet business requirements and define service deployment strategies. - Build and nurture relationships with service stakeholders and drive adoption of strategic Service Management tools. - Manage multiple tasks to ensure quality, timeliness of deliverables, and client satisfaction. - Lead continuous improvement efforts and meet or exceed client satisfaction goals and SLAs. Qualifications: - Bachelor's degree in IT discipline preferred or a minimum of 8 years of relevant experience. - Degree in Computer Science, Computer Engineering, Information Systems, or related discipline. - 3-4 years of experience supporting an enterprise ServiceNow platform preferred. About Dow Chemical International Pvt Ltd: Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. With a commitment to delivering solutions to customer challenges across various industries, Dow India offers differentiated science-based products and solutions. The company's operations include manufacturing sites, innovation centers, centers of excellence, and commercial offices, with a strong focus on Corporate Social Responsibility initiatives supporting differently-abled individuals, women, and children in communities where it operates. Dow India is dedicated to promoting holistic sustainability and circular economy initiatives, driving societal change through technology expertise and employee volunteerism.