Associate Director - Community Management (QA, Handover and DLP) - Dubai Holding Real Estate

Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centers, mosques, schools, supermarkets and landscaping.Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.About the JobAn opportunity has arisen for an Associate Director - Community Management (QA, Handover and DLP) to join Dubai Holding Real Estate. The job holder is responsible for overseeing the Community Management function, including handover, Defects Liability Period (DLP), and Quality Assurance (QA) activities across communities, ensuring contractual compliance and service excellence. The role provides leadership to teams and stakeholders to deliver seamless asset handovers and superior customer experience that reflects the value of the client’s investment.The main duties and responsibilities of this roleMaster Community HandoverProvide strategic oversight on the use of relevant systems for snagging and inspections done by Company Community Management (DHCM), to ensure compliance with handover standards.Lead cross-functional coordination with the Projects team and contractors to ensure timely, accurate, and complete handover of updated project information to Company Community Management (DHCM) through standardized and approved checklists.Conduct pre-handover inspections and snagging to ensure all amenities and infrastructure are due to be completed by handover datesProvide continuous updates and follow-up on handover, snagging and inspections between projects delivery and Company Community Management (DHCM)Oversee and drive follow-ups with Contractors and the Projects Team to ensure all snags reported by Company Community Management (DHCM) are resolved and de-snagging is completed in line with quality standards prior to unit handover.Provide governance and leadership over daily, weekly, and periodic coordination meetings with Contractors and the Projects Team to ensure timely delivery of all amenities in accordance with the CHO date.Initiate a pre-mobilization plan for Company Community Management (DHCM) including: DLD registration, service charges, staff deploymentInitiate a risk register for master community infrastructure related risks and ensure close coordination with the infrastructure delivery team to mitigate.Implement Quality Management Software: Utilize software tools to track defects, manage inspections, and generate reports.Implement Continuous Improvement Initiatives: Develop and implement strategies to improve construction quality, efficiency, and safety.DLP and Community HandoverManage all Defects Liability Period (DLP) requests and provide end-to-end for all, ensuring effective coordination with the DLP project delivery team to close tickets within agreed SLAs, and proactively elevate unattended, overdue, or disputed DLP snags to senior stakeholders for resolution.Develop and maintain a file of disputed snags for final settlement deductions to the main contractorDevelop scope of services to engage an external vendor to carry out the required out of scope/ disputed items & worksMaintain a comprehensive record of defects, including their location, severity, and required corrective actions. Support with evidence and information in case of a dispute between DLP mattersMonitor the budget allocated for defect rectification and ensure that costs are controlled. Identify Automation Opportunities: Assess DLP processes and workflows to identify areas where automation can be applied to improve efficiency, reduce errors, and enhance scalability.Select and Implement Automation Tools: Research and select appropriate automation tools or platforms that integrate with existing DLP systems. Implement these tools and configure them to automate routine tasks.Develop Automation Workflows: Create automated workflows to streamline tasks such as data classification, anomaly detection, incident response, and report generation.Lead the formal receipt of community assets and ensure structured, compliant handover to Company Community Management (DHCM) in line with approved handover protocols.Manage DLP process for common area assets, ensuring timely resolution of defects, adherence to SLAs, and protection of asset value.Review and ensure all closeout documents are completed prior to handover.Initiate the lessons learned project reports and ensure close coordination with design and development team to adhere to, by conducting regular meetings during design stages and conduct a peer review on upcoming projectsAbout youThe ideal candidate for this position will have the following experience and qualifications:Bachelor’s degree in E