Associate.customer care.dr.moopens aster hospital

Job DescriptionCustomer ServiceHelp in Registration form and Insurance form completion processAssist patients to complete all necessary forms and documentation including medical insuranceAsk about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)Send patient to concerned counter. Assist patient if required in reaching to the counterOrganizing and maintaining patient records, consent forms, payment forms, etc.Ensure patients are informed if a clinician is running late or called outEnsure hygiene standards are maintainedOrganize and maintain forms and office stationery required for front desk activitiesEnsure all standard protocols set by organization are maintainedRespect and maintain the privacy and dignity of patients, assure client confidentiality at all timesAnswer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.Appointment Handling and SchedulingBook appointments over phone as well as through walk insSchedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)Schedule appointment requested through websites and SMSSchedule patient's hospital admissions, file and complete Insurance check list, DISCLAIMERS, admission form and insurance forms, Medical Records, approvals etc.Determine the financial status of patients and their eligibility for health servicesCross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)Confirm all appointments for the following day over telephone on a daily basisInsuranceCheck with Insurance Coordinator for cases requiring approvalsCoordinate with Symphony for insurance related mattersCheck with Insurance Coordinator the status of the Insurance card produced by the patientCheck with the Insurance coordinator about the packages coveredRecords & Data ManagementAdminister regular and electronic mail when required, to ensure proper action is taken on all incoming mailMaintain medical records and report when requiredMake spreadsheets, manage data and create documents on computers using desktop publishing programs Cross verify and file all lab reports in the absence of the MRDEnter all lab reports file numbers clinician wiseJob interactionsWorks closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etcWorks closely with external stakeholders to handle queries and feedbackMinimum Experience0 – 2 YearsSpecific / Relevant ExperienceExperience in Handling Customers/ Patients in similar roleAbout UsAster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.For more details please visit our website https://www.asterdmhealthcare.in/.About The TeamAster Hospitals , one of the largest private healthcare service providers in GCC, aim to make a difference with our patient‑centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals are located in 4 countries in the GCC specializing in primary, secondary and tertiary healthcare.These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a simple yet strong promise to its people: “We’ll treat you well.” Overall, Aster DM Healthcare Group has a strong presence in GCC and is an emerging healthcare provider in India with 25 hospitals, 116 clinics and 238 pharmacies manned by 20,500+ workforce (including approx. 1250 doctors on fee for service basis) from across the geographies.