Associate.Customer Care.Aster Muwaileh Medical Centre

Key ResponsibilitiesWelcome & greet patients & ask query of the patient as per set checklistHelp in Registration form & Insurance form fill upCheck the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General PatientsAssist patients to complete all necessary forms and documentation including medical insuranceAsk about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)Send patient to concerned counter. Assist patient if required in reaching to the counterHandover Patient Registration Cards to the patientsAct as first level of Problem Solving and grievance handling of patientsMaintain cordial patient relationsEnsure patients are informed if a doctor is running late or called outEnsure reception area is well maintained, neat and cleanEnsure all standard protocols set by organization are maintainedCheck with Insurance Coordinator for cases requiring approvalsCoordinate with Symphony for insurance related mattersCheck with Insurance Coordinator the status of the Insurance card produced by the patientCheck with the Insurance coordinator about the packages coveredReceive Patient FileEnter details in the systemGet insurance cardVerify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of serviceCollect money from patientsMake Backdate billing for pending approvalsCall & follow-up with patients regarding NP amounts#J-18808-Ljbffr