Assistant to Director of Client Services

Job Description As an Assistant Manager - Soft Services at JLL, you will play a crucial role in overseeing daily facility operations and enhancing the overall workplace experience. Your proactive nature and experience will be key in ensuring top-tier service delivery across various soft services. Key Responsibilities: - Service Management: Assist in managing soft services like housekeeping, security, reception, and guest services. Monitor service delivery, ensuring compliance with standards and SLAs. - Quality Assurance: Conduct regular inspections to maintain service quality, identify areas for improvement, and seek innovative solutions. - Operational Efficiency & Budgeting: Collaborate with the Facility Manager to enhance operational efficiency. Participate in budget planning and cost control initiatives. - Team & Vendor Oversight: Assist in selecting, training, and supervising soft services staff and contractors to ensure high performance and standards adherence. - Compliance & Sustainability: Ensure adherence to health, safety, and environmental regulations. Contribute to sustainable practices and energy-efficient solutions. - Reporting & Liaison: Prepare reports on service performance and improvement initiatives. Act as a liaison between clients, service providers, and internal teams for effective communication and issue resolution. Required Qualifications: - Education: Bachelor's degree in Facility Management, Business Administration, or a related field. - Experience: 3-5 years of facility management experience, with a focus on soft services. - Knowledge: Strong understanding of facility management best practices, industry standards, and regulations. - Technical Skills: Proficiency in Microsoft Office Suite and facility management software. - Core Competencies: Excellent communication and interpersonal skills. Ability to manage multiple priorities, make decisions, and solve problems effectively. - Language: Fluency in English and Hindi; knowledge of Gujarati is a plus. Preferred Qualifications: - Certifications: Professional certification in Facility Management (e.g., FMP, CFM). - Sustainability: Experience with sustainable facility management practices and green building certifications. - HSE: Knowledge of health and safety regulations and compliance requirements. - Vendor Management: Experience in vendor management and contract negotiations. - Technology: Familiarity with smart building technologies and IoT solutions in facility management. As an Assistant Manager - Soft Services at JLL, you will play a crucial role in overseeing daily facility operations and enhancing the overall workplace experience. Your proactive nature and experience will be key in ensuring top-tier service delivery across various soft services. Key Responsibilities: - Service Management: Assist in managing soft services like housekeeping, security, reception, and guest services. Monitor service delivery, ensuring compliance with standards and SLAs. - Quality Assurance: Conduct regular inspections to maintain service quality, identify areas for improvement, and seek innovative solutions. - Operational Efficiency & Budgeting: Collaborate with the Facility Manager to enhance operational efficiency. Participate in budget planning and cost control initiatives. - Team & Vendor Oversight: Assist in selecting, training, and supervising soft services staff and contractors to ensure high performance and standards adherence. - Compliance & Sustainability: Ensure adherence to health, safety, and environmental regulations. Contribute to sustainable practices and energy-efficient solutions. - Reporting & Liaison: Prepare reports on service performance and improvement initiatives. Act as a liaison between clients, service providers, and internal teams for effective communication and issue resolution. Required Qualifications: - Education: Bachelor's degree in Facility Management, Business Administration, or a related field. - Experience: 3-5 years of facility management experience, with a focus on soft services. - Knowledge: Strong understanding of facility management best practices, industry standards, and regulations. - Technical Skills: Proficiency in Microsoft Office Suite and facility management software. - Core Competencies: Excellent communication and interpersonal skills. Ability to manage multiple priorities, make decisions, and solve problems effectively. - Language: Fluency in English and Hindi; knowledge of Gujarati is a plus. Preferred Qualifications: - Certifications: Professional certification in Facility Management (e.g., FMP, CFM). - Sustainability: Experience with sustainable facility management practices and green building certifications. - HSE: Knowledge of health and safety regulations and compliance requirements. - Vendor Management: Experience in vendor management and contract negotiations. - Technology: Familiarity with smart building technologies and IoT solutions in facility management.