Assistant Retail Store Manager

Job Description As an Assistant Store Manager at Traya, you play a crucial role in ensuring the smooth day-to-day operations at the clinic/store. Your primary responsibility is to support the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence. **Key Responsibilities:** - **Customer Experience:** - Assist in resolving any customer concerns or queries related to treatment, appointments, or products. - Support in conducting scalp tests or consultations when required. - **Clinic Operations:** - Monitor daily store opening and closing activities. - Ensure the clinic premises are clean and well-maintained. - **Sales and Product Support:** - Aid the coaching team in explaining treatment kits to customers. - Upsell or recommend suitable products based on customer history. - Assist in kit making and app onboarding when necessary. - Coordinate with doctors, coaches, and the backend team to ensure seamless clinic functioning. - Maintain shift rosters and ensure timely updates are shared. - Track footfall, daily sheets, and maintain MIS reports. - Ensure accurate inventory management from receipt to usage. - Raise any requirements for stock replenishment or support material. **Qualifications Required:** - Bachelors degree in any field preferred. - 1-3 years of experience in customer-facing roles (retail, wellness, healthcare) preferred. - Basic knowledge of Excel and Google Sheets. - Comfortable with tech-based processes such as app usage and CRM tools. Traya is a direct-to-consumer hair care brand platform that offers holistic treatments for individuals dealing with hair loss. Founded by Saloni Anand and Altaf Saiyed, Traya combines Ayurveda, Allopathy, and Nutrition to provide personalized consultations and customized hair kits to customers. The company's mission is to create awareness around hair loss, destigmatize it, and provide emotional and psychological support to customers. As an Assistant Store Manager at Traya, you play a crucial role in ensuring the smooth day-to-day operations at the clinic/store. Your primary responsibility is to support the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence. **Key Responsibilities:** - **Customer Experience:** - Assist in resolving any customer concerns or queries related to treatment, appointments, or products. - Support in conducting scalp tests or consultations when required. - **Clinic Operations:** - Monitor daily store opening and closing activities. - Ensure the clinic premises are clean and well-maintained. - **Sales and Product Support:** - Aid the coaching team in explaining treatment kits to customers. - Upsell or recommend suitable products based on customer history. - Assist in kit making and app onboarding when necessary. - Coordinate with doctors, coaches, and the backend team to ensure seamless clinic functioning. - Maintain shift rosters and ensure timely updates are shared. - Track footfall, daily sheets, and maintain MIS reports. - Ensure accurate inventory management from receipt to usage. - Raise any requirements for stock replenishment or support material. **Qualifications Required:** - Bachelors degree in any field preferred. - 1-3 years of experience in customer-facing roles (retail, wellness, healthcare) preferred. - Basic knowledge of Excel and Google Sheets. - Comfortable with tech-based processes such as app usage and CRM tools. Traya is a direct-to-consumer hair care brand platform that offers holistic treatments for individuals dealing with hair loss. Founded by Saloni Anand and Altaf Saiyed, Traya combines Ayurveda, Allopathy, and Nutrition to provide personalized consultations and customized hair kits to customers. The company's mission is to create awareness around hair loss, destigmatize it, and provide emotional and psychological support to customers.