Assistant Manager – Technical Service & Customer Relations

Company ProfileSecure Print Equipment Suppliers FZC is a technology company that offers cutting‑edge technology solutions to companies with packaging, printing, and retail businesses. It prides itself for bringing next‑generation solutions to keep customers ahead of their competition locally and internationally. The commitment to serve customer interests has enabled VINSAK growth across the Indian sub‑continent, the Middle East, and parts of Africa. Secure Print Equipment Suppliers FZE has total revenue of AED 26.5 million. (For more details, see the Company Introduction document appended)Assistant Manager – Technical Service & Customer RelationsSecure Print Equipment Suppliers FZC is looking to hire an Assistant Manager – Service for its UAE office (MENA Region). The Assistant Manager – Technical Service & Customer Relations plays a key role in overseeing and managing service operations across the MENA and Asian regions, ensuring efficient technical support delivery, high service quality, and overall operational efficiency.Reports ToThe Assistant Manager – Technical Service & Customer Relations will report to the Manager – Tech Service & Customer Relations.Joining PeriodImmediate.Number of PositionsOne.Job DescriptionOversee and manage the engineering service team to ensure efficient execution of assigned tasks.Ensure timely installation, maintenance, and breakdown support for all equipment.Allocate jobs, plan manpower deployment, and manage service schedules effectively.Build and maintain strong relationships with key accounts, promptly addressing service‑related concerns.Support customer retention through proactive service, technical guidance, and problem‑solving.Ensure proper documentation of all service activities, including manuals, reports, and technical records.Implement corrective and preventive actions to continuously enhance service quality.Plan manpower allocation, schedules, and workload distribution to optimize operational efficiency.Support the introduction and development of new Inkjet products in the market.Qualifications & CompetenciesB. Tech in Mechatronics, Electrical & Electronics or Mechanical engineering.An MBA will be an added advantage.Strong communication and relationship‑building skills.Excellent troubleshooting, problem‑solving and organizing abilities.Minimum Experience12–20 years.Some Experience In Printing And/or Packaging Sector Is EssentialRequired.LocationSharjah, UAE.RemunerationBased on the candidate’s experience and promise to deliver.Contact PersonMs. Priyanka Sarode – Assistant Manager HRpriyanka.sarode@vinsak.com#J-18808-Ljbffr