Assistant Manager - IT Operations

At Six Flags Qiddiya City, the Assistant Manager – IT Operations is responsible for overseeing daily IT operations to ensure the stability, security, and efficiency of all technology platforms supporting park operations. This role manages IT staff, coordinates technical support, and resolves hardware, software, and system issues to minimize downtime in a fast-paced, operational environment.The position plays a critical role in supporting a 24/7 operational business, including shift-based operations, night shifts, weekends, and public holidays. The Assistant Manager will implement and monitor IT security protocols, maintain system performance, and oversee timely upgrades and deployments of hardware, software, and POS systems critical to guest and retail operations.This role works closely with senior IT leadership, business stakeholders, and external vendors to deliver reliable IT services, support IT projects, ensure compliance with policies and standards, and contribute to the overall success of large-scale entertainment operations.Key Job ResponsibilitiesCollective ResponsibilitiesComply with Six Flags Qiddiya City’s code of conduct and ethicsPromote the organization’s vision, mission, values, and desired behaviorsSupport and promote Six Flags Qiddiya City’s cultureAdhere to company rules and regulationsPerform assigned tasks to support organizational objectivesShare knowledge with team members and actively support their developmentJob-Specific ResponsibilitiesOversee daily IT operations to ensure systems, networks, and applications meet operational and business requirementsManage, mentor, and develop IT Operations team members to ensure high performance and accountabilityMonitor system performance, proactively troubleshoot issues, and ensure minimal downtime across all IT infrastructureSupport operational environments requiring shift work, including nights, weekends, and public holidaysImplement and manage IT security measures, including firewalls, antivirus solutions, data encryption, and backupsSupport and maintain POS systems critical to park, retail, and hospitality operationsManage IT service desk operations, ensuring timely and effective resolution of incidents and service requestsUtilize ITSM tools (ServiceNow preferred) to track incidents, changes, and service performanceCoordinate hardware and software installations, upgrades, and lifecycle managementCollaborate with vendors and service providers to ensure timely delivery of IT services and solutionsDevelop, implement, and enforce IT policies and procedures aligned with business and compliance requirementsMaintain accurate IT documentation, including system configurations, user guides, and network diagramsSupport IT projects such as infrastructure upgrades, system migrations, and new technology implementationsConduct regular IT audits to identify improvement opportunities and ensure compliance with industry standardsPrepare reports on IT performance, incidents, and system utilization for senior management decision-makingEducationBachelor’s degree in Information Technology, Computer Science, or a related fieldExperienceMinimum 4 years of experience in IT OperationsExperience within entertainment, hospitality, retail, or large-scale operational environments is highly preferredProven experience supporting operational IT environments, including shift work, night shifts, weekends, and public holidaysTechnical SkillsStrong, hands‑on knowledge of IT infrastructure, including networking, servers, and system administrationHands‑on experience supporting POS systemsSolid understanding of IT security protocols, firewalls, data encryption, and backup solutionsExperience managing IT projects such as system upgrades, software deployments, and infrastructure improvementsFamiliarity with ITSM tools, with ServiceNow preferredLeadership & Behavioral CompetenciesDemonstrated ability to manage, mentor, and develop IT Operations team membersStrong problem‑solving and decision‑making skillsHigh sense of ownership and accountabilityStrong communication skills with the ability to engage effectively with business stakeholdersExcellent organizational skills with the ability to manage multiple priorities under pressureLanguagesFluent in EnglishCore Competencies (Proficiency Level – Advanced)Self‑Actualization & FulfilmentTeam Synergy & DevelopmentEntrepreneurial Mindset & DriveBusiness Acumen & Diligence#J-18808-Ljbffr