Assistant Manager Guest Relations

ResponsibilitiesAssist in managing the daily operations of the Guest Relations team.Greet and engage VIPs, longstay guests and repeat visitors to ensure a personalized experience.Handle guest feedback and complaints efficiently, ensuring prompt resolution and follow‑up.Support in coordinating special requests, amenities and celebrations (e.g., birthdays, anniversaries).Collaborate with Front Office, Housekeeping, F&B and other departments to enhance guest satisfaction.Ensure accurate guest profile updates and usage of guest preference data.Monitor guest satisfaction scores and implement improvement strategies.Coach and mentor Guest Relations team and other Front Office staff on service standards and guest engagement.Maintain a strong presence in the lobby and other guest areas.Uphold brand standards and ensure consistent delivery of service excellence.QualificationsMinimum 23 years of experience in a guest‑facing role, preferably in luxury hospitality.Excellent communication and interpersonal skills.Problem‑solving mindset with a focus on guest satisfaction.Proficient in hotel management systems (e.g., Opera PMS).Fluency in English; additional languages are a plus.Flexibility to work varied shifts, weekends and holidays.Remote WorkNoEmployment TypeFulltime#J-18808-Ljbffr