Assistant Manager – CRM (Customer relationship)

OverviewWe are seeking a proactive and customer-focused Assistant Manager – CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.ResponsibilitiesManage the end-to-end customer relationship process from booking to handover.Coordinate with sales, finance, projects, and legal teams to resolve customer queries.Handle customer documentation, agreement execution, and payment follow-ups.Ensure timely updates to customers regarding project progress and possession timelines.Address customer concerns and provide effective resolutions.Support in CRM data management and maintaining accurate records.Assist in planning and executing customer engagement initiatives.Generate reports and MIS for management review.QualificationsBachelors degree in Business Administration or related field.Minimum 4–7 years of experience in CRM within a real estate developer firm (mandatory).Excellent communication and interpersonal skills.Strong organizational and problem-solving abilities.Proficiency in MS Office and CRM software.Ability to work under pressure and meet deadlines.#J-18808-Ljbffr