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Assistant Manager - Call Centre

Zenplus

Patna, India₹40,000–₹120,000/moAED 1.8K-5.3K/moToday
IndiaManagerFull Time

Job Description

*Key Responsibilities** **Performance Management:** Monitor, evaluate, and coach supervisors and agents to meet KPIs, including Average Handling Time (AHT) and Quality Assurance (QA) scores. **Operational Support:** Manage day-to-day operations, including shift scheduling, workstation allocation, an