Assistant Guest Relation Manager

We are seeking an enthusiastic and customer-focused Assistant Guest Relation Manager to join our prestigious hotel in Abu Dhabi United Arab this role you will be instrumental in ensuring exceptional guest experiences managing VIP stays and leading a team of Guest Relations officers to maintain the highest standards of service.Oversee daily operations of the Guest Relations department including check-ins check-outs and special requestsCoordinate VIP stay preparations and manage All-Star productionInteract with guests throughout their stay to improve guest satisfaction scoresSupervise and mentor Guest Relations officers identifying training needs and implementing training sessionsHandle complex guest issues and complaints ensuring timely and satisfactory resolutionsCollaborate with other departments to enhance overall guest experienceImplement and maintain guest feedback systems for continuous service improvementMonitor and analyze guest satisfaction metrics providing regular reports to managementEnsure compliance with hotel standards local regulations and cultural sensitivitiesParticipate in departmental meetings and contribute to strategic planning initiativesManage the VIP Tracking sheet and Guest Feedback system ensuring all information is up-to-dateQualifications : Previous experience in a supervisory or leadership position within the hospitality industryBachelors degree in Hospitality Management Business Administration or related fieldProven track record in luxury hospitality or high-end customer serviceExcellent communication skills both verbal and written with fluency in English; knowledge of Arabic or other languages is a plusStrong problem-solving abilities and conflict resolution skillsDemonstrated customer service expertise with a focus on guest satisfactionEffective time management and organizational skillsProficiency in Microsoft Office suite and knowledge of hospitality management systemsIn-depth understanding of hospitality industry standards and best practicesAbility to work flexible hours including evenings weekends and holidaysKnowledge of cultural etiquette and international guest expectationsAbility to maintain composure and make decisions in high-pressure situationsCultural sensitivity and understanding of local customs in the United Arab EmiratesAdditional Information : Your team and working environment:Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.At Accor we are Heartists!Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other.  We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewardingRemote Work : NoEmployment Type : Full-time Key Skills Accounts Receivable,Customer Support,Esol,Activex,Embedded C Experience: years Vacancy: 1