Assistant Front Office Manager

We are seeking a dynamic and customer‑focused Assistant Front Office Manager to support the Rooms Division Manager in overseeing all aspects of the Front Office operations including reception, guest services, concierge and recreation. The role ensures a seamless guest experience from arrival to departure while maintaining high service standards, efficient processes and team motivation. The Assistant Manager also assists in managing the departments performance, guest satisfaction and overall profitability.ResponsibilitiesLead and manage the front office teamManage guest complaints and resolve issues promptly and professionallyCoordinate with other departments to ensure seamless guest experiencesEnsure compliance with brand standards and local regulationsHandle VIP guests and special requests with utmost care and attention to detailStay informed about local attractions and events in Bandung to provide guests with valuable recommendationsMonitor room availability, reservations and revenue opportunities in coordination with the Sales and Reservations teams.Conduct daily briefings and communicate important updates, VIP arrivals and operational goals to the team.Train, coach and motivate front office staff to uphold brand standards and deliver excellent service.Maintain close coordination with Housekeeping, Maintenance and other departments to ensure guest comfort and operational efficiency.Ensure adherence to hotel policies, safety procedures and grooming standards.Ensure that all heartists in his/her team report for duty punctually, wearing the correct uniform, name badge and are displaying Heartist Behaviors at all times.Understands and strictly adheres to the rules & regulations established in the Employees Handbook and the Hotels policy on fire, hygiene, health and safety.QualificationsBachelor’s degree in Hospitality Management or related field5 years of experience in hotel front office operationsProven leadership skills with the ability to train, motivate and mentor team membersExcellent customer service skills and a passion for delivering exceptional guest experiencesStrong financial acumen and experience in budgeting and revenue managementProficiency in Property Management Systems (PMS) and Microsoft Office SuiteIn-depth knowledge of front office procedures, revenue management principles and industry best practicesExcellent problem‑solving, decision‑making and conflict‑resolution abilities; strong organizational and time‑management skillsAbility to work flexible hours, including nights, weekends and holidaysAdaptability to changing priorities and ability to work well under pressureStrong communication and interpersonal skills to interact effectively with guests, Heartists and managementAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Remote WorkNoEmployment TypeFull‑time#J-18808-Ljbffr