Assistant Branch Manager Emiratized Role

To effectively Supervise retail sales area to deliver sales targets offer high level of customer service and create a challenging and healthy environment where staff can develop. Manage staff to achieve cross sell ratio of 3.0 or greater.Core ResponsibilitiesGeneric AccountabilityEnsure adequate staffing of retail sales department and raise any concerns to BM.Provide input on CSOs performance to the BM.Provide coaching mentoring and guidance to CSOsJob Specific AccountabilitiesSupport BM in implementing retail sales change initiatives.Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer.Ensure retail sales performance meets KPI targets as per customer segmentsSupervise CSO performance by participating in and leading daily retail sales team meetingsAttract new customers to branch through personal relations and existing customer referralsMonitor CSO daily operations and provide necessary authorizationsSupport CSOs by serving customers during peak timesAssign tasks fairly to staff so that no work is left pending at day endEnsure that activities adhere to audit risk legal and policy requirementsProvide direct coaching mentoring and guidance to CSOsIdentify staff training needs (products systems sales skills) and address them.Authorized Financial and NonFinancial transactions.Ensure proper control maintained for all unissued /undelivered credit cards cheque books Debit cards and PIN.Attend all incoming email and provide response within 24 hours.Participate in and potentially lead daily retail sale team meeting.All required branch reports to be reviewed and signed and retained for audit recordsEnsure surprise check is conducted on required intervals.Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainingsNPS: Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.Role of AML /Compliance CoordinatorCustodian of Safe deposit lockerCash Vault custodyPolice alarmSpecific AccountabilityWork closely with BM to determine how to best achieve sales targets for Classic and Advantage customer and determine the best way to allocate targets among CSO staffQualificationsBachelors degree in any discipline.10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.Remote WorkNoEmployment TypeFulltime#J-18808-Ljbffr