Area Operations Manager

Job DescriptionAccountable for the direction and co-ordination of their people and the Fulfilment Operations in various stores they manage, along with full P&L responsibilityAs the area leader, you will lead the operations for multiple fulfilment operations in your designated region or area ensuring that our customers receive the best service and the business constantly improves and is on the path to profitability.This is a strategic & operational role, motivating your teams, leading and developing on the floor and supporting the team with the longer-term strategy as well as best practice sharing.Responsibility for inbound operations, outbound operations, Returns operations and a functional process responsibility within the designated fulfilments.SkillsTrainingMonitor talent spottingDelivering audits and fulfilment standards, creating centers of excellence and implementing best practiceBuild, optimize, and help with delivery routes with last mileCommunicate with and respond to Panda App customer careTroubleshoot problems through to resolution, escalating as necessaryDeveloping performance goalReview daily, weekly, and monthly targetsCommunicating policies to the teamMaintain compliance and consistency and taking corrective action when neededEnsuring SOP’s are followed for building security and product loss prevention.Lead the launch of various fulfilment operations as per strategic plansEffective planning for peak seasons to ensure sufficient resources are available.Ensure Last Mile/Freelancers providers are onboarded according to Panda Fulfilment Operations standards, performance are tracked and managed and escalated whenever is required.#J-18808-Ljbffr