Area Operations Manager - Night Shift

Job Description As the Owner of your service area, you will be responsible for all operational activities and will lead the daily service operations with a team of assigned Technicians in the given service areas. Your key responsibilities will include: - Ensuring the quality of service delivery by effectively supervising technicians on the job as per company Standard Operating Procedures (SOPs) - Engaging technicians through route riding and on-the-job training - Planning and executing 02 Technicians Performance Assessments (TPAs) per assigned technician annually, along with 2 development programs per year - Coaching and training assigned technicians to improve service quality - Conveying special instructions to technicians to execute the job as per the Service Docket in coordination with Sales colleagues - Implementing SOPs, ensuring compliance, and closing audit non-conformities - Handling customer complaints in your service areas within 24 hours, resolving them promptly as per the customer's convenience, and updating the Root Cause in iCABS for proper ticket closure - Identifying and resolving service delivery issues in coordination with the Branch Manager - Conducting daily 10-minute stand-up meetings and monthly operations meetings - Being well-versed with Service Track Pest (STP) and monitoring high infestation-related service visits daily to take necessary actions - Being familiar with all in-house systems to drive digital initiatives - Maintaining material consumption and overtime hours schedule at agreed targeted levels for the assigned service area and technicians - Providing on-the-job coaching to create a density of customers, ensuring a minimum of 18 customer visits per week for Residential & Small Accounts segment - Assisting Assistant Branch Manager/Branch Manager in managing inventory and ensuring all assigned technicians follow the Approved Preparations List (APL) and original labels on chemical containers - Resolving any grievances and industrial relations issues of technicians, reporting any deviations that could impact service quality or technician productivity Qualifications Required: - Prior experience in operations of pest management or service industry is desirable - Proficiency in computer applications and systems including Excel, Word, PowerPoint or equivalent In addition to an attractive base salary, the company offers Group Mediclaim Insurance Policy and Travel Reimbursement. Rentokil PCI is committed to workplace diversity, creating an inclusive environment that embraces individual differences, strengths, and provides opportunities for all colleagues to achieve their full potential. As the Owner of your service area, you will be responsible for all operational activities and will lead the daily service operations with a team of assigned Technicians in the given service areas. Your key responsibilities will include: - Ensuring the quality of service delivery by effectively supervising technicians on the job as per company Standard Operating Procedures (SOPs) - Engaging technicians through route riding and on-the-job training - Planning and executing 02 Technicians Performance Assessments (TPAs) per assigned technician annually, along with 2 development programs per year - Coaching and training assigned technicians to improve service quality - Conveying special instructions to technicians to execute the job as per the Service Docket in coordination with Sales colleagues - Implementing SOPs, ensuring compliance, and closing audit non-conformities - Handling customer complaints in your service areas within 24 hours, resolving them promptly as per the customer's convenience, and updating the Root Cause in iCABS for proper ticket closure - Identifying and resolving service delivery issues in coordination with the Branch Manager - Conducting daily 10-minute stand-up meetings and monthly operations meetings - Being well-versed with Service Track Pest (STP) and monitoring high infestation-related service visits daily to take necessary actions - Being familiar with all in-house systems to drive digital initiatives - Maintaining material consumption and overtime hours schedule at agreed targeted levels for the assigned service area and technicians - Providing on-the-job coaching to create a density of customers, ensuring a minimum of 18 customer visits per week for Residential & Small Accounts segment - Assisting Assistant Branch Manager/Branch Manager in managing inventory and ensuring all assigned technicians follow the Approved Preparations List (APL) and original labels on chemical containers - Resolving any grievances and industrial relations issues of technicians, reporting any deviations that could impact service quality or technician productivity Qualifications Required: - Prior experience in operations of pest management or service industry is desirable - Proficiency in computer applications and systems including Excel, Word, PowerPoint or equivalent In addition to an attrac