Area Manager (Level 5), FC Operations

<div><p>When you join Amazon as an Area/Shift Manager you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace. In this hands‑on role you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity you’ll also work closely with colleagues to address challenges, which means no two days will be the same.</p><h3>Key job responsibilities</h3><ul><li>Promote a culture of safety and wellbeing</li><li>Analyse and implement corrective actions to keep quality and productivity consistently high, and to meet business objectives across all shifts</li><li>Support and lead a team and handle administrative work while building and supporting a strong team culture</li><li>Analyse performance and suggest process improvements to optimise work and improve customer service</li><li>Collaborate with other managers to standardise shift processes</li></ul><h3>A day in the life</h3><p>You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks alongside other tasks like individual escalations, process improvement work and wide‑scale operational contingency planning.</p><p>Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area as well as discussing the operational pros and cons of technical improvements with engineers.</p><h3>Qualifications</h3><ul><li>Bachelor’s degree or equivalent, or 3 years of Amazon (blue badge/FTE) experience</li><li>Work a flexible schedule/shift/work area including weekends, nights and/or holidays</li><li>Knowledge of at least one data‑focused technology tool such as Python, SQL, Alteryx, Amazon QuickSight or similar</li><li>3 years of performance metrics, process improvement or lean techniques experience</li></ul><p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process—including support for the interview or onboarding process—please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><h3><b>Required Experience:</b></h3><p>Manager</p></div>#J-18808-Ljbffr