Area Manager - Amazon Logistics, AMZL/FC

As an Area Manager you’ll have responsibility for the day to day management of a Delivery Station providing leadership to Shift Managers Operations Supervisors Operations Assistants and Delivery Service Providers managing external agency relationships and performance. This team will be entrepreneurial, wear many hats and work in a highly collaborative environment that’s more start‑up than big company. We’re in uncharted territory doing what’s never been done. The adopted attitude is that no idea is a bad idea and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous fast‑paced dynamic environment. If you have a quality‑focused, customer‑obsessed industry background which carries with it experience of working in a fast paced ever changing and ambiguous environment (such as manufacturing, the military or engineering, for example) we’d love to hear from you.Key Job ResponsibilitiesOverseeing the operation that focuses on the delivery of Amazon orders direct to customersSupport your team of Shift Managers and the operations leadership team in daily management of the delivery station including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers including agency management representatives and their driversWorking to KPIs such as Delivery On Time, First Time Delivery Success and Enhancing Customer ServiceThinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skillsBeing obsessed by metrics and diving deep to find root causes quickly to drive improvementsFinding practical and simple solutions to complex problems without sacrificing quality or core functionalityUtilizing exceptional problem‑solving and communication skills to influence business and technical audiencesProviding day‑to‑day support during the rollout/implementation of newer systems/processes and gathering feedbackMapping business requirements, understanding business processes, studying and analyzing workflows and designing solutionsContinuously utilizing software and hardware tools to ensure normal day‑to‑day operations; ensuring associates have proper tools to perform the job and coordinating repair or replacement when neededCommunicating daily metrics and reporting exceptionsQualifications2 years of employee and performance management experienceBachelor’s degree or equivalent, or 2 years of Amazon (Blue Badge/FTE) experienceWork a flexible schedule/shift/work area including weekends, nights and/or holidays1 year of performance metrics process improvement or lean techniques experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Required ExperienceManager#J-18808-Ljbffr