Area Coach KSA - KFC

The Area Coach is responsible for leading and supporting an assigned area of 10-12 restaurants to deliver results against the Annual Operating Plan (AOP) and Balanced Scorecard targets across People & Teams, Customer & Restaurant Excellence, Sales, and Profit. The role partners closely with Restaurant Managers, Operations leadership, support functions, and external partners to drive operational consistency, financial performance, people development, and an exceptional customer experience across all assigned restaurants. Key Responsibilities Lead, coach, and develop Restaurant Managers to achieve business, operational, and people objectives while building cohesive, high-performing teamsDevelop and review restaurant-level annual and monthly business plans aligned with AOP and Balanced Scorecard targetsDrive sales growth, profitability, and operational excellence across all assigned outletsExecute corporate and local marketing initiatives, promotions, and new product launches to enhance sales and customer experienceMonitor competitor activity and provide actionable insights to Operations and Marketing teamsReview and analyze P&L performance; coach managers on labor optimization, inventory control, margin improvement, and cost managementApprove operating expenditures within defined guidelines and ensure financial discipline, audits, and controls are in placeEnsure full compliance with cash handling, safety, security, food quality, and operational proceduresMonitor operational performance using KPIs and systems such as Pace Setter, One Klick, Aloha, and Crunch TimeEmbed a strong customer-focused and service-driven culture, including the "Customer Mania" mindset, across restaurantsAnalyze customer complaints, identify root causes, and implement sustainable corrective actions to improve customer satisfactionEnsure achievement of GES/ROCC and overall restaurant excellence standardsOversee and resolve inspections, serious complaints, and labor or legal issues in coordination with HR and OperationsLead recognition and reward initiatives and ensure best practices are consistently shared across the areaDrive employee engagement action plans based on survey outcomesIdentify training needs, assess training effectiveness, and develop high-potential talent (HIPOs)Ensure effective performance management, development planning, succession planning, and bench strength for future leadership rolesDemonstrate strong ownership, accountability, decision-making, and execution discipline in a fast-paced, performance-driven environment Education, Qualifications & Experience Bachelor's Degree (Tourism & Hotel Management or Business Administration preferred)Minimum 5-6 years overall experience in retail and/or consumer-oriented service operations, preferably in multi-outlet food or QSR environmentsMinimum 2-3 years in an operations management role with responsibility for sales, profit, people management, and complianceAt least 2 years of QSR experience, preferably with an international brandStrong preference for internal promotion from Restaurant Manager roles, where applicableMaximum age requirement: 35 yearsStrong leadership, coaching, and people development capabilityExcellent communication, presentation, and stakeholder management skillsStrong customer focus with the ability to elevate customer experience standardsStrong analytical and decision-making skills using operational and financial dataThorough knowledge of QSR operations, performance metrics, compliance standards, and Americana product specificationsProficiency in operational systems and tools (One Klick, Aloha, Crunch Time, Pace Setter)Advanced MS Office and operational reporting proficiencyHigh resilience, adaptability, and stress tolerance in changing business environmentsLanguage requirement: Fluent English (mandatory); Arabic proficiency is a strong advantage