Application Support Specialist – Exim Bills

Job Description of Application Support Specialist – Exim BillsAre you a detail-oriented problem solver with a knack for application support? Dicetek LLC is seeking an Application Support Specialist - Exim Bills to join our team in Abu Dhabi, UAE. This role is integral to ensuring seamless functionality and reliability of our applications while providing exceptional support to our clients. With Dicetek, you'll have the opportunity to excel in an environment that values innovation and professional growth.Key Responsibilities of Application Support Specialist – Exim BillsProvide specialized support for Exim Bills applications, ensuring top-tier performance and reliability.Troubleshoot and resolve application-related issues efficiently, maintaining high service levels.Collaborate with cross-functional teams to analyze and improve application processes.Document technical procedures, issues, and solutions to support knowledge management.Stay updated with the latest trends in Information Technology to recommend and implement improvements.Qualification Required for Application Support Specialist – Exim BillsBachelors of Computer Science or EquivalentExperience in Application production support within the ITIL Framework.Excellent knowledge and hands on experience inApplication trouble shooting, configuration and maintenance.Application performance tuning and optimizationResolution of tickets with quality and within SLAProactive monitoring and incidents analysisExperience in Workflow maintenance and Configuration5+ years of experience at a relevant Technical position in large organizationsFunctional knowledge on Exim bills / Trade Finance products viz. (Import LC, Export LC, Collection, Guarantees)Java debugging knowledge.Hands on experience in Unix commandsVery good knowledge in Oracle - SQL & PL/SQLExperience in handling interface related issues and good idea about the Middleware systems like TIBCO/ OpenAPI/ MicroServices.Relevant Industry Standard Certification, ITIL...etc.Company BioDicetek LLC is a forward-thinking IT solutions provider committed to empowering businesses with innovative technology services. With a passion for creating value-driven solutions, our mission is to deliver unparalleled expertise and support to our clients. As industry leaders in Information Technology, we uphold values of collaboration, adaptability, and excellence in every project we undertake. Learn more about us at dicetek.net.#J-18808-Ljbffr