Application Support Engineer

OverviewWe are looking for a skilled Application Production Support Engineer with 35 years of experience to join our team. The ideal candidate will have experience in monitoring troubleshooting and incident management for enterprise applications preferably in banking and financial services.ResponsibilitiesMonitor application performance using tools such as Dynatrace, Datadog, and Prometheus.Provide L1/L2 support for production applications ensuring uptime and reliability.Investigate and resolve incidents collaborating with L2/L3 development, DevOps and infrastructure teams.Implement automated monitoring, alerting and log analysis for proactive issue resolution.Work closely with stakeholders to ensure SLAs and KPIs are met.Participate in root cause analysis (RCA) and provide longterm solutions for recurring issues.Support deployments, patching and upgrades in production environments.Qualifications35 years of experience in Application Production Support or related roles.Hands-on experience with Dynatrace, Datadog and Prometheus for monitoring and alerting.Experience in incident management, troubleshooting and log analysis.Exposure to banking and financial domain applications and regulatory requirements.Familiarity with cloud platforms like AWS, Azure or GCP is a plus.BenefitsAll mandatory benefits as per UAE law#J-18808-Ljbffr