Application Support Engineer

Role & responsibilities:The ASE is responsible for ensuring applications run smoothly, troubleshooting issues, and coordinating fixes with development teams. Key responsibilities include:1. Application Monitoring & Incident ManagementMonitor application performance and availability using tools (Nagios, Splunk, AppDynamics).Respond to incidents, troubleshoot, and resolve issues promptly.Follow ITIL incident management processes.2. Problem Management & Root Cause AnalysisIdentify recurring issues and perform root cause analysis.Work with developers to implement permanent fixes or patches.3. User & Stakeholder SupportProvide support to internal teams or external clients.Communicate technical issues clearly and provide status updates.4. Application Maintenance & UpgradesSupport application deployment, upgrades, patches, and configuration changes.Coordinate with QA/Development teams for release management.5. Documentation & ReportingMaintain logs of incidents, resolutions, and workarounds.Prepare reports on application health, incidents trends, and system improvements.6. Optional / AdvancedAutomate repetitive tasks using scripts (Python, Shell, PowerShell).Monitor cloud infrastructure (AWS, Azure, GCP) if applications are cloud-based.Assist in performance tuning, capacity planning, or security compliance.Preferred candidate profile:1. Educational & Certification RequirementsBachelors degree in Computer Science, IT, or related field.ITIL Foundation or relevant certification is a plus.Database / OS / cloud certifications are a bonus.2. Technical SkillsStrong troubleshooting on Windows/Linux servers.SQL and database troubleshooting experience.Knowledge of application monitoring tools (Nagios, Splunk, AppDynamics).Scripting/automation (Python, Shell, PowerShell).Basic networking knowledge (TCP/IP, DNS, HTTP/S).Experience with ticketing systems (Jira, ServiceNow, Remedy).Optional: cloud platform experience (AWS, Azure, GCP) and middleware tools (WebLogic, IBM MQ, TIBCO).3. Soft SkillsStrong analytical and problem-solving ability.Excellent communication skills (technical & non-technical).Ability to prioritize and manage multiple tasks under pressure.Team player, able to collaborate with developers, QA, and operations teams.Customer-focused mindset (especially if supporting external clients).4. Experience4 to 9 years in application support, IT operations, or related roles.Exposure to enterprise applications, cloud environments, and production support is highly desirable.#J-18808-Ljbffr