Application Engineer

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable.BenefitsDiversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.Personal Development: We offer a variety of trainings to ensure you can develop in your career.Performance Related Bonus: When you have an impact, you can reap the rewards.International Opportunities: Grow in your career through international exchange and global job opportunities.Khobar On-Site EagleBurgmann Saudi Arabia Ltd.You support our team asApplication EngineerResponsibilitiesWell verse with various customer standards and API standards.Ensure to meet team and individual KPI.Understanding of mechanical drawings and codes for day-to-day work.Lead technical discussion / presentation at customer site supporting sales teamCoordination with internal department for achieving company goals.Identify the bottlenecks and provide solutions proactively.Generate opportunities with sales team.Manage effectively warranty cases in liaison with Service & Engineering, in the interest of EBKSA business policies.Lead and coordinate internally to ensure all processes are completed on time.Take the lead in resolving customer complaints related to contract.Maintaining quality management system and developing awareness of importance of the QMS throughout the organization.Coordination with IP team on non –strategic projects, wherever necessary.Coordinating/Conducting customer training.RCA and troubleshooting support.Record keeping of all bad actors.Manage upgrade and retrofit cases.QualificationsB.E. in Mechanical Engineering.Minimum 3 - 5 years’ technical experience working in Oil & Gas, Petrochemical or related industries.Have knowledge of pumps construction, commissioning, O&M, and Seals.Have good trouble shooting skills, RCA techniques (able to manage internally and lead those discussions).Have good understanding of failure analysis techniques.Experience with large and complex organizations.Appropriate computer and IT systems skills/knowledge (MS office, document management), experience with processes, data structures and atomization of reporting and analysisFluent English (spoken and written).The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.#J-18808-Ljbffr