Analytics Specialist

About WebBedsLaunched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide. WebBeds also operates specialist brand UHI. UHI is a genuine pioneer, providing online pilgrimage travel services to travel agencies worldwide.Find out more about the WebBeds business at www.webbeds.comWebBeds is a travel brand of the Web Travel Group (ASX: WEB).The Analytics Specialist at WebBeds plays a critical role in driving data-driven decision-making and providing actionable insights to support business strategy and operations. The purpose of this role is to gather, analyze, and interpret complex datasets to identify trends, patterns, and opportunities that will enable informed business decisions.The Analytics Specialist will collaborate with cross-functional teams, apply advanced analytical techniques, and leverage BI tools to deliver meaningful reports, dashboards, and recommendations. By effectively translating data into actionable insights, the Analytics Specialist contributes to the overall success and growth of the organization.In this role you will:Provide stakeholders essential reports as needed for business decisionsGather, safekeep and archive necessary dataMine data from database by writing and testing SQL scripts to produce data output as neededDevelop and implement strategies that optimize statistical efficiency and qualityCreate, introduce, and maintain high-level to entry-level performance reports/dashboardsPerform in-depth analysis from transactional sources and share insights to stakeholdersAnalyze results and share output to the stakeholdersProvide support to stakeholders and monitor all requirements for various value-added serviceAdminister CRM tool and telephony system by managing automation rules, users, groups/queue etc.Attend to service desk ticketsKey elements to this role include, but not limited to:Data Accuracy: Ensure that data analysis and reporting are conducted with a high level of accuracy, minimizing errors or inconsistencies in data sets.Data Insights: Generate meaningful and actionable insights from data analysis, providing valuable information that contributes to informed decision-making.Timeliness of Reporting: Deliver reports, dashboards, and data-driven recommendations within agreed-upon timelines, meeting the needs and expectations of stakeholders.Stakeholder Satisfaction: Receive positive feedback from stakeholders regarding the usefulness, relevance, and clarity of the insights and reports provided.Data Visualization: Create visually appealing and informative data visualizations that effectively communicate complex information to stakeholders.Technical Proficiency: Demonstrate proficiency in utilizing business intelligence tools, data analysis techniques, and programming languages to effectively analyze and visualize data.Problem-Solving Skills: Proactively identify and solve complex business problems using data-driven approaches and analytical thinking.Collaboration: Collaborate effectively with cross-functional teams, such as IT, Customer Service and Transformation teams as well as business stakeholders, to gather requirements, understand business needs, and deliver insights.Continuous Learning and Development: Show commitment to staying updated with industry trends, advancements in business intelligence tools and techniques, and actively seek opportunities to improve skills and knowledge through professional development activities.Adherence to any departmental or individual KPI’s and objectivesGood understanding on database structure conceptsAdvanced knowledge of SQLAdvanced k