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Analyst-RCA-Customer Experience

IDFC FIRST Bank

Navi Mumbai, Maharashtra, India₹30,000–₹90,000/moAED 1.3K-4.0K/moToday
IndiaAnalystFull Time

Job Description

*Job Requirements** About the Role As an Analyst – Root Cause Analysis (RCA), Customer Experience, you will play a key role in identifying the underlying causes of customer complaints and escalations. Your primary objective will be to uncover process gaps, risks, and systemic issues across the custo