Analyst/Quality Assurance-Consumer Sales

<div><h3>Job Description</h3><p>The Quality Assurance Consumer Sales Quality Analyst is responsible for ensuring that consumer sales operations meet established quality standards.</p><h3>Responsibilities</h3><ul><li>Monitoring and scrutinizing retail transactions to identify any errors, discrepancies, or fraudulent activities. This includes conducting regular audits of transaction records.</li><li>Ensuring that all consumer sales processes comply with legal and regulatory requirements.</li><li>Monitoring and analyzing consumer sales data to identify areas for improvement.</li><li>Contributes to the enhancement of service quality and acts as a facilitator and coordinator in implementing the quality enhancement initiatives.</li><li>Conducting audits and reviews of consumer sales processes to identify areas of improvement.</li><li>Support internal and external stakeholders in any QA-related or audit requirements.</li><li>Providing regular reports to senior management on the quality performance of consumer sales transactions.</li><li>Coordinates monitors and reports the development and implementation of quality improvement plan, programs and procedures.</li><li>Reports inconsistencies and/or possible loopholes in processes and policies as a fraud mitigation measures.</li><li>Undergoing regular training to stay updated on the latest QA techniques, retail operations, and compliance regulations.</li></ul><h3>Qualifications</h3><p>A bachelor’s in computer science, Computer Communication or Business or IT-related fields</p><p>Retail and telco experience, QA background, analytical skills, written/verbal communication, interpersonal skills, investigative/problem solving, collaboration and understanding, prioritization and time management, analyze results</p></div>#J-18808-Ljbffr