AI Support Operations Lead — ITIL & SLA Mastery

A leading technology firm in Saudi Arabia is looking for a professional to own and govern the end-to-end support operating model for AI and enterprise technology solutions. Responsibilities include defining SLAs, managing ITIL-aligned operations, leading client communications, and driving continuous improvement initiatives. The ideal candidate has proven experience in technical support operations, strong ITIL knowledge, and the ability to effectively manage client relationships. Fluency in Arabic and strong English communication skills are required for this role.#J-18808-Ljbffr