AI Support Engineer

Job Type: Full-timeWork Mode: Onsite (Candidates outside UAE must be willing to relocate)Role OverviewThe AI Support Engineer provides first-line operational support for AI platforms, AI models, APIs, and AI-powered applications in production. The role focuses on monitoring AI services, troubleshooting model/API issues, supporting integrations, and escalating incidents to engineering or platform teams.Key ResponsibilitiesSupport AI model consumption including LLMs, embeddings, OCR, STT/TTS, and inference APIsTroubleshoot API errors, latency issues, malformed requests, and authentication failures (OAuth, tokens, API keys)Monitor token consumption and identify abnormal usage or quota issuesMonitor and troubleshoot RAG pipelines, embedding generation, indexing, and ingestion workflowsIdentify issues affecting vector databases and escalate infrastructure problems to DevOps teamsEnsure AI service usage follows governance policies, rate limits, and access controlsAct as first responder for AI-related incidents (P0–P3) and perform initial triage using logs and monitoring dashboardsEscalate complex issues to engineering teams with diagnostic context and track incidents through resolutionPerform validation checks after AI model or API releases and monitor deployments for anomaliesSupport enterprise integrations such as Microsoft 365, SharePoint, Teams, Oracle, and JiraMonitor API performance metrics including latency, error rates, throughput, and service availabilityMaintain troubleshooting runbooks, support documentation, and incident RCA reportsRequired SkillsExperience supporting REST APIs and API-based platformsUnderstanding of LLM usage patterns such as RAG, embeddings, and inference APIsFamiliarity with authentication mechanisms (OAuth2, API keys, token-based access)Ability to troubleshoot using logs, traces, and monitoring dashboardsExperience with monitoring tools such as Azure Monitor, Dynatrace, or GrafanaBasic understanding of cloud environments such as Microsoft AzureUnderstanding of API governance, rate limiting, and quotasExperience3–8 years of experience in AI platform support, API support, SaaS support, or application operationsExperience supporting AI/ML services or developer platforms preferredExperience working with enterprise integrations and vendors is a plusArabic language skills are an advantage#J-18808-Ljbffr