Administrative Assistant

Welfare & Liaison Officer is responsible for supporting Filipino applicants and workers through welfare coordination, case follow-up, and official liaison with the Philippine Embassy/Consulate. The role includes preparing and submitting employment contracts for embassy verification, managing documentation, and producing regular operational reports.The officer acts as a coordination point between applicants, employers, Tadbeer operations, and the Philippine Embassy, ensuring compliance with UAE regulations, Tadbeer policies, and Philippine government requirements.Key ResponsibilitiesWelfare & Applicant SupportProvide front-line welfare support to Filipino applicants and domestic workers, including guidance on Tadbeer procedures, contracts, and employer expectations.Handle inquiries and follow up on welfare-related cases (complaints, disputes, medical or emergency concerns) within Tadbeer’s authorized scope, escalating sensitive matters to management and relevant authorities when required.Maintain accurate case records, correspondence, and follow-ups with applicants, employers, and embassy counterparts.Support vulnerable applicants with clear guidance and referrals through official channels.Liaison with Philippine Embassy (LO Function)Prepare, review, and submit employment contracts and required documentation to the Philippine Embassy/Consulate for verification/attestation in line with prevailing guidelines.Coordinate appointments, submissions, and follow-ups with embassy offices and relevant Philippine government units.Track contract status, resolve documentation discrepancies, and ensure timely clearance to avoid processing delays.Maintain organized records of all embassy submissions, approvals, and rejections.Reporting & CompliancePrepare and submit weekly and monthly operational reports covering:Number of contracts submitted/verifiedCase status and resolution updatesApplicant flow and processing timelinesKey issues, risks, and operational bottlenecksEnsure all documentation and processes comply with UAE labor/domestic worker regulations, Tadbeer operational standards, and Philippine government requirements.Support audits, internal reviews, and management reporting when required.Coordination & OperationsAct as a coordination bridge between Tadbeer operations, employers, applicants, and embassy counterparts.Support management in process improvements to enhance turnaround times and service quality.Maintain confidentiality, data protection, and professional conduct in all dealings.#J-18808-Ljbffr