Administration Manager

Established in 1986, Betterhomes is one of Dubai's most trusted and well‑known real‑estate companies, providing sales, leasing and property‑management services across the UAE. Headquartered in Motor City, Betterhomes is built on integrity, professionalism and exceptional customer‑service values that continue to drive our success today. Reporting to Head of Operations, the Administration Manager will play a critical role in helping the Company and its sub‑groups achieve strategic profit objectives. The role oversees a team of approximately 20 Client Liaison Administrators and Receptionists, and 3 Team Leaders based in different branches across the UAE.Major Duties & ResponsibilitiesPrepare and implement administrative processes and procedures to support the Residential Department in achieving the overall Sales & Leasing strategy.Coordinate with Team Leaders for any updates/issues that need to be addressedRoll out new procedures in relation to daily operations for all groupsMaintain and update the info.bhomes.comUpdate all Residential Forms, Policies and Procedures along with the Head of Leasing Department/Director of SalesOversee the administration of all Residential offices and recommend processes for efficient admin operations.Guide, train, appraise and maintain motivation of the team to ensure high degree of productivity, efficiency and commitmentFill in positions for vacancies and facilitate training for new joinersConduct probation review for three (3) and six (6) monthsCreate monthly performance reviews for admins, receptionists and team leadersManage leaves and lieu leave for Administrators, Receptionists and team leadersOversee and ensure the Admin support services team provides accurate and prompt support to the Sales and Leasing department to facilitate the efficient operation of the Residential Department.Cancel receipts and liaise with the current CRM and Accounts Department in case of cancellationsCoordinate with Accounts Department for all issues concerning commission claims and payment requestsAssist Consultants and Branch Managers in all their queries and issuesGenerate effective reports and establish reporting formats for daily, weekly or monthly reports of key statistics and information for the Division Heads.Ensure that reporting processes deliver timely and accurate data to upper level management and key external decision makersEnsure complaints and concerns received are attended to speedily and satisfactorily.Frequent updates to the Head of Group Operations and Director of Residential Sales & Leasing. Other company‑related duties that may be assigned by the head of the department that are consistent with the department and company mandate.RequirementsBachelor's degree with over 2 years of experience in a similar role within the property industry in the UAEFull adherence to local laws and proceduresAbove‑average computer literacy (MS Office, Internet, Database Software, etc.)Excellent written and oral communication in EnglishHighly structured and organized, methodical and detail orientedCreative and analytical while possessing personal drive and initiativePresentation skillsDeliver data and corresponding analysis to upper level management and key external decision makersGood time management and multitasking skillsBenefitsPrivate Health InsurancePaid Time OffTraining & DevelopmentAnnual Flight Ticket#J-18808-Ljbffr