ACES Manager, Continuous Improvement, Ultra Fast

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an ACES Program Manager in Dubai (UAE) to join the team that redefines Ultra-fast grocery operation and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.Key Job ResponsibilitiesACES program manager is focused on supporting UFG operations team to make continuous improvements on behalf of Amazon customers, to drive into standardization efforts in UFG LM stores, act as liaisons with other departments, provide process skills, support launches, support Kaizen events in their areas of expertise, launch tech enhancements and tools to improve UTR/OTR efficiencies and to run and coordinate cross-functional projects for successful implementation across the delivery network.Benchmark and implement best practices and establish sustainable mechanisms to audit and drive adoption of these processes/systemsUse the PDCA methodology to drive small scale improvements in processesUse the Kaizen methodology to drive large scale process improvements or reduction in costs.Own the roll out of new processes to improve Customer experience.Sustain roll out of Continuous Improvement (CI) essentials and Kaizen essentials training to managers.Own and Lead new initiatives and partnerships for Last Mile.Regular deep dives of concessions, contacts and other quality metrics to enhance delivery & doorstep experience.Basic Qualifications3+ years of program or project management experience3+ years of working cross functionally with tech and non-tech teams experience3+ years of defining and implementing process improvement initiatives using data and metrics experienceBachelor's degreeKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience defining program requirements and using data and metrics to determine improvements3+ years of data analysis experiencePreferred QualificationsMaster's degree3+ years of driving end to end delivery, and communicating results to senior leadership experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesExperience of Six Sigma/ Lean analytical techniquesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.#J-18808-Ljbffr