Account Manager

<div><h3>Overview</h3><p>We are seeking a proactive, client-focused Account Manager to join our team. The successful candidate will manage client relationships, drive account growth, and coordinate internal teams to ensure exceptional service delivery. This full-time role requires strong communication, strategic thinking, and organizational skills in a collaborative environment, with opportunities to influence product and service offerings.</p><h3>Responsibilities</h3><p>Account Manager Responsibilities — Client Relationship Management, Account Growth</p><ul><li>Serve as the primary point of contact for a portfolio of clients, building trusted relationships and understanding client goals, priorities, and success metrics.</li><li>Develop and execute account plans that align client objectives with company capabilities, driving retention, expansion, and renewal opportunities.</li><li>Coordinate cross-functional teams including sales, product, customer success, implementation, and operations to deliver coordinated outcomes and timely resolutions.</li><li>Conduct regular account reviews, business reviews, and strategy sessions to present performance, insights, and recommendations for optimization.</li><li>Monitor account health metrics, usage trends, and KPIs; identify risks and opportunities and implement action plans to improve client satisfaction and value realization.</li><li>Prepare and distribute account documentation, status reports, forecasts, and renewal materials; maintain accurate records in CRM and collaboration tools.</li><li>Manage contract renewals, pricing discussions, and scope changes while partnering with legal and finance to ensure compliance and profitable terms.</li><li>Act as client advocate internally, escalating issues appropriately and influencing product and service enhancements based on client feedback.</li><li>Mentor and support junior account staff, sharing best practices and contributing to continuous improvement of account management processes.</li></ul><h3>Qualifications</h3><ul><li>Bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.</li><li>3+ years of account management, client success, or sales experience managing mid-market or enterprise clients with Telecom and bank sector Experience.</li><li>Proven track record of meeting or exceeding retention and growth targets; experience with upsell and renewal processes.</li><li>Strong written and verbal communication skills with experience presenting to diverse stakeholders and executive sponsors.</li><li>Demonstrated ability to manage multiple accounts concurrently and prioritize competing client needs.</li><li>Experience with CRM and account management tools (Salesforce, HubSpot, or equivalent) and collaboration platforms (Slack, Teams, Confluence).</li><li>Excellent problem-solving, negotiation, and conflict-resolution skills.</li><li>Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and data-driven reporting.</li></ul><h3>Certification&Skills Requirements</h3><ul><li>Certifications in customer success, sales, or account management (e.g., CSAM, NASP) are a plus.</li><li>Experience in SaaS, technology, professional services, or B2B environments preferred.</li><li>Familiarity with contract negotiation, pricing strategies, and vendor management.</li><li>Comfort working with cross-functional and distributed teams; remote collaboration experience is beneficial.</li><li>Ability to translate client needs into actionable product and service improvements and to drive measurable outcomes.</li></ul><h3>Job Details</h3><ul><li>Job code: EX-61DC39F4</li><li>Job type: Contract</li><li>Location: Riyadh Region</li><li>About the company: PrimeGate for Communications and IT</li></ul></div>#J-18808-Ljbffr