Account Manager

About the ClientOur client is a fast-growing technology business operating at the forefront of online solutions. They partner with leading brands across the gaming and broader digital space building long‑term relationships through smart technology trust and proactive service.The RoleAs an Account Manager you will own and grow a portfolio of B2B clients. Your mission is to increase client value through strong relationship management structured account planning and consistent follow-through.This role suits someone who works independently takes ownership without being prompted and collaborates well across Product Marketing Operations and Support.Key ResponsibilitiesOwn a portfolio of B2B accounts building trusted long‑term client relationshipsDrive proactive outbound communication (not reactive account handling)Understand client needs anticipate risks and propose solutions before issues escalatesIdentify and execute upsell / cross‑sell opportunities using client feedback and performance dataCoordinate internal stakeholders (Product Marketing Operations Tech Support) to deliver outcomesTake full ownership of client issues from discovery to resolution ensuring clear updates and accountabilityHandle escalations and complaints professionally while protecting the long‑term relationshipContribute ideas to improve account workflows client experience reporting and internal processesRequirements (Must-Have)Proven experience in B2B Account Management and/or B2B SalesStrong communication and stakeholder management skills (clear confident persuasive)Fluent English (additional languages are a plus)Able to manage multiple accounts priorities and deadlines without losing attention to detailStrong organization time management and follow‑up disciplineSelf‑starter mindset with a high level of ownership and accountabilityAnalytical and solutions‑oriented: able to diagnose issues and propose practical actionsCollaborative team player with a positive can‑do approachWillingness to travel occasionally (as required)Nice to HaveExperience in the gaming industry (strong advantage)Comfort working with CRM tools account reporting and performance dashboardsExposure to fast‑moving product/tech environments with cross‑functional delivery teams#J-18808-Ljbffr