Account Manager

We are a fast-growing and dynamic international company with European roots and operations across six countries. As we continue to grow we are looking for an Account Manager to support the sales team by building and managing a strong pipeline qualifying prospects and executing targeted outreach to drive new business opportunities.RequirementsClient Relationship ManagementOwn day-to-day relationships with assigned operator clients post-sale.Act as the primary point of contact for commercial and operational matters.Lead structured client calls reviews and escalation discussions.Ensure timely professional and well-documented client communication.Account CoordinationCoordinate internally to ensure client requirements and expectations are clearly understood.Track key commitments milestones and dependencies across accounts.Communicate delivery progress risks and outcomes clearly to clients.Commercial OwnershipManage renewals upsells and account expansion opportunities.Identify growth opportunities based on performance and client needs.Maintain accurate account records and forecasts in CRM systems.Performance & InsightsMonitor account performance and promotional activity.Interpret performance data and communicate insights clearly to clients.Support clients in understanding trade-offs constraints and optimisation opportunities.Escalation HandlingOwn client escalations from identification through resolution communication.Coordinate internally to ensure issues are addressed efficiently and transparently.Maintain calm structured communication during incidents or delays.WHO THIS IS FORThis role is suited to professionals who::Enjoy owning client relationships and outcomesAre comfortable managing senior stakeholdersCan balance client needs with commercial and operational realitiesPrefer accountability and ownership over hands-on executionBEHAVIOURAL EXPECTATIONSProfessional composed and reliableClear communicator under pressureOrganised and detail-orientedComfortable working within defined processesProactive and commercially awareREQUIRED BACKGROUND & SKILLSRequired3-5 Yrs Experience in Account Management Client Services or customer-facing commercial roles in a B2B environmentAbility to manage client relationships independently and engage confidently with senior stakeholdersExperience working with internal delivery or support teams in complex or multi-vendor environmentsStrong communication skills including handling escalations and challenging conversations professionallyOrganised disciplined approach to documentation follow-up and process adherenceNice to HaveExperience in iGaming betting or other regulated technology sectorsExperience managing accounts involving multiple vendors or platform integrationsFamiliarity with performance or revenue metrics such as GGR or promotional reporting BenefitsKayan Technology LLC is part of a group of companies operating under the brand of Nexus Solutions. At Nexus Solutions we value each team member and you will become part of a close-knit startup family. As we rapidly expand and establish a new office in Dubai we are committed to enhancing our culture with employees focused on growth strong interpersonal relationships and fostering a team spirit.At Nexus Solutions our global team offers a wide array of operational and consulting the heightened and ever-tightening regulatory environment clients dont simply need access to world-class products they also need to be guided and supported in the all-important area of regulatory compliance.Why Join UsMake an Impact: Your work will directly contribute to our organizational growth and financial health.Collaborate Globally: Work with dynamic teams across multiple countriesInnovative Environment: We value ideas and move fast to implement improvementsGreat Culture: We work hard support each other and enjoy what we do.What We OfferPremium Medical Insurance: Your health and well-being are our priority.Performance-Based Bonuses: Annual rewards based on your contribution and impactAnnual Flight Allowance: Financial support for your travel needsCorporate Benefits: Including gifts for special occasions and team-building activitiesVisa Sponsorship: Full visa support to ensure seamless work continuity.At Nexus Solutions we value our people and foster a culture of growth collaboration and innovation. By joining our team youll be part of a company that appreciates your skills and empowers you to make a meaningful impact. Key Skills Business Development,Cement Plant,Business Support,Data Analysis,ASP Employment Type : Full Time Experience: years Vacancy: 1