Account Manager

Key Responsibilities:1. Client Relationship Management:o Build and maintain long-term relationships with clients.o Act as the main point of contact for clients understanding their needs and ensuring that software solutions meet their requirements.o Provide support and guidance to clients on product features implementations and problem-solving.2. Sales and Account Growth:o Identify upsell and cross-sell opportunities within existing accounts.o Support the sales process by pitching software solutions negotiating contracts and closing deals.3. Product Expertise:o Stay up to date on the latest features and updates to the software products offered by the company.o Demonstrate and explain technical aspects of the software to clients in Arabic.4. Technical Support:o Collaborate with technical teams to provide solutions for complex client issues.o Translate technical jargon into understandable language for clients.5. Arabic Language Fluency:o Ability to communicate fluently with Arabic-speaking clients both in writing and verbally.o Translate product documentation and communication between Arabic and English as needed.6. Reporting & Analytics:o Track and analyze client usage of software products providing reports and feedback to the development team.o Report on sales performance customer satisfaction and account health.#J-18808-Ljbffr