Account Manager GCC

Career Area: SalesJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.At Caterpillar were committed to our customers who build a better more sustainable world with our products services and solutions. We understand and show the value of why they should choose us. Were exploring new ideas and opportunities innovating to discover the breakthroughs necessary for tomorrows growth. Through it all we areone team creating and delivering world-class products services and solutions superior to the competition. Learn more about theCaterpillar Experience.About Customer Solutions Growth Regions DivisionThis team alongside dealers engages closely with customers to create customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available todayacross products and services digital and technology rental and used and financing.The division is regionally focused on Africa the Middle East Eurasia Asia (excluding Japan) and Latin America (LATAM) and organized into three functional areas: Customer Facing Customer Solutions and Business Enablers.This role is part of the Customer Facing team the engine of our businessdriving growth by delivering tailored territory-specific solutions that solve customer pain points accelerate decision-making and enable profitable sales execution.Role DefinitionOversees and coordinates all sales and various solution programs for a significant client or specific client group. (taken from WD job description) No action requiredWhat You Will DoFollowing organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.Consult with dealers and internal business partners on the subject of sales and service support of product to corporate account customers.Designing processes for informing customer of rates shipping date anticipated delays and any additional information needed by the customer.Working directly with customers to collect information sell additional products and services to current customers and ensure customers needs are met.What You HaveConstruction Industry BackgroundMinimum 57 years in the construction sector with strong customer relationship management experience.Customer Focus & Relationship ManagementBuild and maintain strong trust-based relationships with key accounts.Act as the primary point of contact for strategic customers ensuring satisfaction and loyalty.Understand customer pain points and proactively provide solutions.Sales & Business DevelopmentDevelop and execute account-specific sales strategies to achieve revenue targets.Negotiate and close high-value deals with contractors project owners and procurement teams.Identify growth opportunities within existing accounts and new projects.Solution SellingPromote both machines and aftermarket services (parts maintenance CVAs rebuild programs).Present integrated solutions that reduce total cost of ownership for customers.Leverage case studies and success stories to demonstrate value.Problem SolvingAddress customer challenges promptly and effectively.Collaborate with internal teams (service product support) to resolve technical and operational issues.Provide feedback to improve product and service offerings.Market & Product KnowledgeUnderstand heavy equipment categories applications and competitive landscape.Stay updated on technology solutions (grade control telematics) and service programs.Monitor competitor activities especially Chinese brands (SDLG LiuGong) and develop counterstrategies.Machine Aftermarket and Services Sales ExpertiseStrong commercial skills in selling heavy equipment and machinery.Ability to develop sales strategies negotiate and close deals.Experience with dealer/distributor networks and direct sales.Exposure to parts maintenance and service offerings to support full lifecycle sales.Core CompetenciesFluent in English and Arabic (essential for GCC client engagement).Negotiation & Influencing high-value deals.Strategic Account Management and revenue growth planning.CRM & Data Analysis for forecasting and performance tracking.Cultural Adaptability for relationship-driven GCC markets.Skills DescriptorsDecision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret