Account Manager - Emirati Talent

Account Manager - Emirati TalentCNS (Computer Network Systems) is a technology company in the Middle East with over 30 years of successful achievements and long‑term partnerships with distinct customers across the region. As an IT distributor, we specialize in Banking & Financial Services, Insurance, Technology Enablement, IT Outsourcing, Cybersecurity, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Blockchain.We are a part of the Ghobash Group of Companies, with offices in Abu Dhabi, Dubai, Oman, and Kuwait, providing a holistic approach covering all aspects of information communication technology system integration, consultancy, operations, managed services, and IT outsourcing.CNS also maintains state‑of‑the‑art network operation centers in Abu Dhabi and Dubai that develop in‑house software and applications providing end‑to‑end solutions to our customers and partners.Job DescriptionDuties & ResponsibilitiesBuild and maintain long‑term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner.Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS’s footprint across assigned sectors.Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS’s solution portfolio.Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking.Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.Propose tailored, value‑driven technical and commercial solutions across CNS’s full portfolio of IT services and solutions.Collaborate with pre‑sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations.Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment.Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively.Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges.Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing.Maintain up‑to‑date client and opportunity data in CRM platforms such as Salesforce or HubSpot.Prepare regular status reports and pipeline updates for senior sales management.QualificationsEducation: Minimum bachelor's degree in Business Administration, Marketing, or a related field; Master’s (MBA or related) is desired.Experience: Minimum 5 years in account management, client relations, or sales; Desired 7 years with a proven track record managing key accounts or enterprise clients.Skills & Abilities: Strong communication and client relationship management skills; Solid understanding of IT services, solutions and outsourcing models; Strategic account planning and business development expertise; Experience with SLAs, contracts, and service delivery frameworks; Proficiency in CRM tools such as Salesforce, HubSpot or Microsoft Dynamics; Ability to manage cross‑functional teams and remote stakeholders; Strong negotiation, presentation, and reporting skills; Experience managing global accounts or offshore delivery models; Familiarity with RFP/RFI processes and enterprise procurement systems.Additional InformationCompliance with policies and procedures based on the ISO standards adopted by CNS.Seniority LevelMid‑Senior levelEmployment TypeFull‑timeJob FunctionSales and Business DevelopmentIndustriesIT Services and IT Consulting#J-18808-Ljbffr