Account Director -BFSI

About UsExotel is a leading provider of AI-powered customer engagement and communication solutions for enterprises. We enable businesses to transform how they connect with customers across omnichannel experiences—voice, messaging, agents, and AI-driven bots.With over 20 billion conversations annually and the trust of 7,000+ customers globally, Exotel serves enterprises across BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education.As customer expectations rise across the Middle East, enterprises face increasing pressure to drive revenue growth, optimize operational costs, and deliver superior customer experience (CX)—all while navigating regulatory and scale challenges. Exotel partners with organizations as a strategic AI transformation enabler, helping them achieve all three outcomes through secure, scalable, and enterprise-grade communication platforms.Position OverviewThe Account Director – BFSI will be responsible for driving strategic growth across large and mid-market BFSI enterprises in Saudi Arabia. This role focuses on deep account ownership, consultative selling, and long-term relationship building with CXO and senior stakeholders.The ideal candidate brings strong domain understanding of BFSI, experience managing complex enterprise accounts, and the ability to position Exotel’s solutions as business-critical platforms aligned to customer priorities such as CX, compliance, scalability, and digital transformation.Key Responsibilities & KRAsIndustry & Domain ExpertiseDevelop a strong understanding of the Saudi BFSI ecosystem, including banks, fintechs, insurers, and regulated financial institutions.Stay current on market trends, regulatory considerations, digital CX initiatives, and technology adoption in the region.Understand customer-facing business functions across the lifecycle (acquisition, servicing, collections, retention).Solutioning & Consultative SellingLead enterprise discovery and problem diagnosis for large BFSI accounts.Translate business challenges into AI-powered communication and CX solutions.Demonstrate strong understanding of SaaS platforms, customer technology stacks, integrations, and managed services.Clearly articulate Exotel’s value proposition to both business and technology stakeholders.Account Management & GrowthOwn and grow strategic BFSI accounts, from opportunity identification to closure and expansion.Map customer organizations across CXOs, business leaders, IT, operations, and compliance teams.Partner closely with Customer Success teams to drive adoption, value realization, renewals, and upsell.Navigate enterprise decision-making, procurement cycles, and evaluation frameworks.Business & Commercial OwnershipManage revenue, pipeline, and bookings in line with defined annual targets.Structure complex, high-value enterprise deals, including commercials, contracts, and negotiations.Apply value-based selling approaches, balancing short-term revenue with long-term account potential.Use data-driven insights alongside judgment to manage ambiguity and complexity.Stakeholder ManagementBuild strong relationships with CXOs and senior leaders across BFSI enterprises.Represent Exotel as a trusted, long-term technology partner.Collaborate effectively with internal teams across Sales Engineering, Product, Legal, Finance, and Customer Success.Key Performance Indicators (KPIs)Industry EngagementDepth and quality of BFSI industry insights demonstrated.Successful CXO and senior stakeholder engagements.Solution EffectivenessAlignment of Exotel solutions with customer business and technology needs.Successful solution deployments and expansions within BFSI accounts.Account & Revenue GrowthNumber and value of qualified opportunities.Revenue growth from new and existing accounts.Stakeholder SatisfactionCustomer satisfaction and relationship strength.Internal stakeholder feedback on collaboration and execution.Business OutcomesAchievement of annual revenue and gross margin targets.Progress on leading indicators and cross-functional KPIs.Qualifications & SkillsBachelor’s degree in Engineering; MBA or Master’s degree preferred.Proven experience in enterprise account management or business development within SaaS / technology.Strong analytical, problem-solving, and strategic thinking skills.Excellent communication, presentation, and negotiation abilities.Comfortable operating in high-stakes, CXO-led environments.Experience working with CRM tools and data-driven sales processes.High resilience, ownership mindset, and execution focus.What We Are Looking ForLarge Account Expertise: Proven ability to navigate complex enterprise organizations and decision-making structures.Domain Depth: Strong BFSI understanding—business KPIs, CX priorities, regulatory environment, and tech ecosystem.Background: Experience with large enterprises or MNCs; comfortable operating in fast-growing, agile environments.Technology Acumen: Ability to link technology to business outcomes; understand customer deplo