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24/7 Contact Center Team Lead & Coach

First Abu Dhabi Bank

Abu Dhabi, UAEAED 4,000-10,000/moToday
UAEFinance & AccountingFull Time

Skills Required

ExcelCommunicationCustomer ServiceArabicEnglish

Job Description

A leading financial institution in the UAE seeks a Team Leader to supervise a team of Customer Service Representatives (CSRs) providing 24/7 support. The role includes monitoring performance against SLAs, conducting training and coaching, and ensuring the team meets high standards of customer service and productivity. Ideal candidates will hold a bachelor's degree, have at least 3 years of relevant experience, and possess excellent communication skills in English and Arabic. This is a full-time position with no remote work options.#J-18808-Ljbffr