Waiter/ Waitress

Waiter/ WaitressThe Chedi Katara Hotel & ResortFull timeONSITEJob description**Job Qualifications*** Diploma or degree in Hospitality or Tourism Management is preferred.* Minimum 2 years of experience in Food & Beverage operations, preferably within a luxury hospitality environment.* Strong customer service, communication, and interpersonal skills.* Excellent personal grooming and presentation standards.* Familiarity with MICROS or similar POS systems.* Proficiency in English; additional languages are an advantage.* Positive, team-oriented attitude with a genuine passion for creating memorable guest experiences.**D. Key Areas of Responsibility****1. Customer Service*** Delivers The Chedi Katara brand promise by providing exceptional, graceful, and personalized service at all times.* Builds rapport with guests, ensuring a warm and welcoming atmosphere throughout their dining experience.* Handles guest feedback, and requests professionally and efficiently, ensuring full guest satisfaction.* Collaborates respectfully with colleagues and other departments to ensure seamless guest service.* Anticipates guest needs and provides thoughtful recommendations on food, beverages, and service options.**2. Operational*** Ensures that all brand and service standards are consistently met.* Greets, seats, takes orders, and serves food and beverages in accordance with established standards and service sequences.* Demonstrates full knowledge of menu items and offers professional suggestions and upselling opportunities to enhance guest experience and revenue.* Maintains clean and well-organized service areas, ensuring tables are properly set and cleared promptly.* Accurately processes guest checks, handles payments, and adheres to hotel cash-handling policies.* Verifies all transactions, credit card payments, and bills in accordance with financial procedures.* Works closely with team members and other outlets in a supportive and flexible manner to achieve departmental goals.* Maintains par stock levels for all equipment and guest supplies.**3. Personnel*** Embodies and reinforces GHM and The Chedi Katara Values through professionalism, teamwork, and integrity.* Participates actively in training sessions and development programs to continuously enhance skills and product knowledge.**4. Other Duties*** Maintains high standards of personal presentation and hygiene in line with hotel policies.* Demonstrates responsible behavior and always represents the hotel positively.* Adheres to all health, safety, and hygiene regulations, and ensures compliance within the work area.* Remains adaptable to changes within the F&B function as required by the hotel or industry trends.* Carries out any other reasonable duties as assigned by management.EN#J-18808-Ljbffr