Virtual Relationship Manager - Emiratized Role

To manage and grow a portfolio of profitable borrowing and non-borrowing customer base in defined geographical markets in pursuit of specific sales service growth and opportunity targets.KEY ACCOUNTABILITIESMeet and exceed monthly target objectives across portfolio growth and revenueFocus on activation and management of dormant/inactive customersTo be abreast with all policies products and processes to ensure superior client on boarding experienceTo proactively participate in Learning Development and training programmes of the bank to be effective sales personnelEnsure strict adherence to all KYC Compliance policies and other processes as stipulatedJob ContextFinancialsManage portfolio of assigned customers comprising of customers primarily non borrowing customersAchieve monthly& annual KPI objectives (Portfolio Revenue X-sell and Activations)Cross sell bank products (New accounts Assets Trade FX and Bancassurance) to increase product penetration across customer portfolioRefer and upgrade customers to other units within the segment viz. Sales & Coverage RMEnsure penetration in the market through focus on New to Bank referrals from existing customersMaintain Daily Sales Reports on business performance for reviewCustomersBe commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experienceEnsure timely updating of KYC and conduct due diligenceEnsure thorough knowledge of all products policies and processes in order to achieve superior client on boarding experienceEffectively manage current account excess and account conduct managementTo ensure no mis selling to customers by offering products/services transparently as per customer requirementsUnderstand and resolve/escalate customer redresses to ensure timely resolutionLearning & GrowthParticipate in the assigned People Development and Learning & Development programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Unit ManagerTo ensure participation in assigned training Learning & Development programmesAwareness to competition offerings and offer suggestions to line manager to improve product/ processesInternal ProcessesEnsure strict adherence of prescribed Sales & Compliance processes as per Banks policies.Adherence to governance & controls to proactively identify manage and minimize/mitigate potential lossesAdhere to agreed SOPs across applicable areasAdherence to all prescribed internal processes to ensure satisfactory Audit RatingsFRAMEWORKS BOUNDARIES & DECISION-MAKING AUTHORITYPropose and recommend decisions as per the approved authorization matrix.Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.Qualifications :QUALIFICATIONS & EXPERIENCE:Minimum QualificationBachelors Degree in Business Administration Finance Banking or a related major field of study is preferredMinimum Experience3 years relevant experience in the Corporate Commercial or Business Banking in similar positions of managing customer base in the identified target segment.Remote Work : NoEmployment Type : Full-time#J-18808-Ljbffr