Virtual Office&Coworking Manager

<div><p>Taj HR is looking for a proactive and experienced<b>Virtual Office&Coworking Manager</b>to oversee the management and operations of our virtual office and coworking spaces. The successful candidate will be responsible for creating a productive and welcoming environment for our clients and ensuring the smooth operation of all administrative functions.</p><h3>Virtual Office&Coworking performance measures</h3><ul><li>Convert 1 in 2 Virtual Office&Coworking enquiries</li><li>Virtual Office&Coworking client churn not to exceed 60%</li><li>Aim for 200 Coworkers</li><li>Increase Virtual Office package count by 20% per year</li><li>Increase revenue month on month and year on year</li><li>Exceed the operating profit as projected with your General Manager for your location</li><li>Ensure ‘loss on sale of product’ does not exceed projected amount per month</li><li>Team churn not to exceed 40% per annum</li></ul><h3>Key attributes</h3><ul><li>Attitude: positive, enthusiastic, confident, approachable and a great smile</li><li>Communication skills: active listener, friendly, respectful, responsive, confident</li><li>Customer service focused: genuine interest to help others, subscription builder</li><li>Professionalism: invested in the business, well presented, career oriented</li><li>Leadership: leads by example, engages team members, makes business decisions, proactive</li><li>Management skills: time management – works to deadlines, eye for detail, solves challenges</li><li>Results oriented: motivated to achieve, want to win</li><li>Culture fit: positive energy, sticks to the system, adds value</li></ul><h3>Management position summary</h3><h3>Sales</h3><p>Study ‘How to Create a Buyer’, and learn the sales process – it will help you with Virtual Office&Coworking sales.</p><ul><li>Study Virtual Office&Coworking Sales Talk guides.</li><li>Sell with enthusiasm, explaining the unique differences that make a client successful.</li><li>Over the phone, the aim is to sign up your Virtual Office enquiry over the phone, and to book your Office&Coworking enquiries in to tour the office.</li><li>Every enquiry will receive a demonstration/s of the communications and technology. Ensure you understand its power, and demonstrate technology to enquiries that tour.</li><li>Learn and manage the ‘Trip to Sale’ for all enquiries, and train your team to handle enquiries with priority and to the standards.</li><li>Walk the floor three times per day to ensure five star presentation. The demonstration office is set up to the specifications, and all Offices are presented with wow factor – it creates a buyer.</li><li>Confident in using the tools such as ‘Don’t Buy a Lie’, ‘Why You Need to Be in and ‘Quick Comparison’ to help you create a buyer.</li><li>Follow up enquiries keeping Wombat up to date, and driven to close sales.</li></ul><h3>Global IT network</h3><ul><li>A sound knowledge of all capabilities, systems, services, and network: broadband, unique WiFi security Cisco IP Phones, Call Manager, Worksmart call screen, Intercept, Least Cost Routing Unified Communications, Onefone, Onefax</li></ul><h3>Sales administration</h3><ul><li>Follow the sales templates in The Library when communicating on behalf.</li><li>Keep CRM/MyFloor/Wombat up to date with correct sales notice details, correspondence and Service agreements uploaded.</li><li>Ensure Service Agreements, Client ID, and Credit Card details are obtained and correctly executed.</li></ul><h3>Stabilize team</h3><ul><li>Work with your Office Manager to achieve these standards.</li><li>Hire a great team of skilled, motivated individuals, paying salaries above the market rate, (no recruitment agencies to be used).</li><li>Ensure you maintain a balanced team (as per The Library standard) to service the clients and grow the business.</li><li>Create a positive and enjoyable work environment. You achieve this by walking onto your floor with a smile, positive attitude and assist your team in achieving goals rewarding with the motivation budget, and train your team to The Library guidelines</li><li>Hold team meetings to motivate, educate and reward your team every six weeks. Involve your General Manager or organize a guest speaker quarterly.</li><li>Discuss with your team the client’s business; find out what the clients need and how we can assist/help them.</li><li>Train your team to exceed client’s expectations.</li><li>Conduct performance reviews with your team to measure skills, training, discuss goals, successes and targets. Review team Job Description and performance evaluation.</li><li>Celebrate your sales and client success with your team.</li></ul><p>Distribute minutes of meetings to all team members and General Manager within 48 hours.</p><h3>Client terminations</h3><ul><li>Aim to re-sell clients who provide termination notice.</li><li>Where relevant, apply Virtual Pause, as per the guidelines in The Library.</li></ul><h3>Make a profit</h3><ul><li>Review monthly profit and loss stateme