Vehicle Demo & Delivery Specialist - Jaguar/Land Rover (Dubai & Abu Dhabi)

Vehicle Demo & Delivery Specialist - Jaguar/Land Rover (Dubai & Abu Dhabi)To coordinate between customers and concerned internal departments to ensure smooth conclusion of vehicle handover while providing the highest degree of customer service at all times in accordance with the company sales policies and proceduresRoles and Responsibilities:Liaise with PDI department on vehicle readiness and accordingly, schedule handover appointments in coordination with the sales departmentPrepare a Vehicle Configuration Record prior to delivery of the vehicleLiaise with the customer including prior notification of delays, changes in the requirements and specifications etc., if any, in order to ensure smooth conclusion of vehicle handoverAs and when required, ensure handover of a vehicle outside the company, ensuring the same standards of customer service are upheldStay up to date on vehicle operational features and latest innovations as well as other technical and non-technical car related information. Provide comprehensive explanation to new car owners about the vehicle with a view to improving the customer experienceEnsure that the customer is aware of all available extras, accessories and warrantiesProvide highest degree of customer service and satisfaction at all times in accordance with the company sales policies and procedures to maximize future recommendation or repeat salesIntroduce the customer to the service departmentLiaise with the sales advisors on the registration process, coordinate with logistics for the deliveries made via recoveries, etc. in order to ensure seamless integration of the various processes linked to vehicle handoverMaintain accurate and timely records on delivery status, including sending a daily report of cars delivered to the line managerEnsure details of all vehicle transactions are accurately completed (delivery documents i.e. checklists, delivery notes, extended warranty etc) & recorded and registered with sales administrationWork as part of a cohesive customer focused team to promote enhanced levels of customer serviceQualifications & Experience:Degree in any discipline or through automotive vocational route2 Years experience in a Customer service environmentGood knowledge of automobile sales gained through formal training or work experience. bilingual (Arabic and English)Attention to details and concern for quality#J-18808-Ljbffr