UX & Creative Lead

Key AccountabilitiesDefine the north star experience for shop, onboard, manage, care, and rewards across app and webLead cross team initiatives such as a universal plan advisor, a bundles and rewards platform, and omnichannel careEstablish design system strategy including tokens, theming, motion, accessibility, and partner readinessDesign critical flows and high-fidelity prototypes that unblock ambiguity and set the quality barSet the operating cadence for critiques, design reviews, decision logs, and a lightweight request for comment processCo-own quarterly sequencing and scope tradeoffs across squads with a focus on customer value and delivery riskChoose and govern tools, file hygiene, branching, and the contribution model for the design systemMentor, set growth plans, give calibrated feedback, and support performance reviews without direct line managementQualificationsMinimum education level: Bachelor’s in design, HCI, Human Factors, or related fieldPortfolio demonstrating complex systems and cross journey outcomesDepth in design systems strategy including tokens, theming, motion, and accessibilityExecutive ready storytelling and stakeholder alignmentExperience8+; years in product design with multiple portfolio scale launchesLed 0 to 1 initiatives and scaled 1 to n systems across squads or surfacesSet or evolved an org level design system with governance and adoptionOrchestrated multi stakeholder programs across product, engineering, data and machine learning, marketing, and careRegular participation in executive reviews with clear narratives and option framingMentored seniors, ran critique cadences, and influenced hiring bars and interview loopsOperated in regulated or privacy sensitive contexts with consent and data handling constraintsWorked across multi market and multi language products including MENA and ArabicManaged vendor or partner design workstreams with consistency to internal systemsSkillsSystems thinking and orchestration across journeys and channelsHigh leverage IC work on critical flows, prototypes, and UI polishSequencing and trade off framing that balances speed, risk, and customer valueCoaching, calibrated feedback, and mechanisms that scale quality without heavy processClear org narratives for executives and cross functional alignmentCompetenciesPlease provide the level of competency as per the grade: Level1 for Band 6, Level2for Band 5, level3 for Band 4, level4for Band 3.Think strategically (Level4 of 5)Achieve tangible results (Level4 of 5)Lead breakthrough change (Level4 of 5)Exceed customer expectations (Level4 of 5)Nurture, Inspire and Motivate (Level4 of 5)Target win-win outcomes (Level4 of 5)#J-18808-Ljbffr