Technical Support Engineer

OverviewJob Purpose: END-USER Support – Field Support EngineerQualificationsQualification: GraduationCertification: CCNA, MCSA, CompTIA A+Experience: 4+ YearsResponsibilitiesHardware Setup: Install, configure, and maintain desktop computers, printers, and other peripheralsSoftware Installation: Install and configure operating systems, office applications, and other software as required by usersSystem Configuration: Set up user accounts, permissions, and security settings according to organizational policiesEnd-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issuesProblem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessaryRemote Support: Use remote desktop tools to assist users with troubleshooting and resolving issuesNetwork Configuration: Set up and troubleshoot network connections, including wired and wireless networksConnectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connectionsMandatoryCandidate must have hands-on experience in Windows and MAC OSMust have supported end-users, Top Management UsersMust know about KPI's , SLA's and knowledge about ITSM tools like ServiceDesk PlusGood communication skills verbal and written. Working knowledge of office automation products and computer peripherals, like printers and scannersKnowledge of network security practices and anti-virus programsAbility to perform remote troubleshooting and provide clear instructionsExcellent problem-solving and multitasking skills#J-18808-Ljbffr