Technical Specialist

BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem‑solving skills to meet our clients' diverse needs.ResponsibilitiesProvide technical support to clients, addressing inquiries and resolving issues promptly and efficientlyCollaborate with development teams to identify and troubleshoot software bugs and performance issuesConduct system installations, configurations, and upgrades as necessaryDevelop and maintain detailed documentation on system configurations, processes, and user guidesAssist in training end-users on software functionalities and best practicesStay up‑to‑date with product updates and emerging technologies to provide informed recommendations to clientsParticipate in project planning and execution to ensure alignment between technical solutions and client needsRequirementsBachelor's degree in Computer Science, Information Technology, or a related fieldMinimum of 3 years of experience in a technical support or specialist roleProficiency in troubleshooting software applications, systems, and networksSolid understanding of database management and SQLExperience with software installation, configuration, and upgrade processesStrong analytical and problem‑solving skillsExcellent communication and interpersonal skills with a focus on customer serviceAbility to work independently as well as part of a collaborative team environmentFamiliarity with Agile methodologies is a plusRelevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plusBenefitsPaid Time OffTraining & DevelopmentPerformance Bonus#J-18808-Ljbffr